Accessing MyMasterWord

Step 1 – Open the MyMasterWord app on your phone, or navigate to clientportal.masterword.com

Step 2 – With Clients selected, enter the email address for your MyMasterWord account. Don’t have an account? Select Request one here at the login screen and complete the form to request access:

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Step 3 – Enter your password, then press Sign in to be taken to your dashboard:

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Step 1 – If you would like to update your password or forgot your password, enter you email, select Next, and then press Forgot password?:

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Step 2 – Enter your email, then select Reset Password:

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Password reset instructions will be sent to the email address provided. Follow the instructions in the email to reset your password and continue to the MyMasterWord login.

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After logging in, you will arrive at your dashboard.

Here, you can use the top menu to request services, find requests and view reports. The dashboard will also have an overview of any pending or recent requests, either in list view or calendar view using the tabs at the top of the dashboard:

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MasterWord’s contact information is also available directly from the dashboard, in case you’d like to contact us directly:

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Step 1 РTo request in-person interpretation, go to New Request and select In-Person Interpretation (IPI) under Prescheduled Services:

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Step 2 – Start by selecting your language pairs and the number of interpreters needed. If you need additional language pairs, you can add or remove them using the “+ Add another language pair” and “-” buttons:

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Step 3 – Select the Service Type, Assignment Type, Date, Duration, and any other notes for the interpreter(s) or MasterWord:

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If you would like a quote before the appointment is scheduled, specify that below the project notes:

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Step 4 – Fill out the remaining fields, including the point of contact information (if the point of contact is different than the requestor), where the appointment will take place, and any relevant workorder number or department:

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Step 5 – Once all of the required fields are completed, press the Submit button at the bottom of the page to complete the request. MasterWord will reach out to you to confirm the appointment and gather any additional information, if needed.


Step 1 – To request Virtual Interpretation over platforms like Zoom or Microsoft Teams, go to New Request and select Virtual Interpretation (Zoom, Teams, etc.) under Prescheduled Services:

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Step 2 – Follow the same process as In-Person Interpretation by first selecting your language pairs and the number of interpreters needed. You can add and remove language pairs using the “+ Add Another Language Pair” and “-“ buttons:

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Step 3 – Choose the Service Type, Assignment Type, and specify the Virtual Meeting Platform to be used. If a meeting URL has not yet been created, select the box to have MasterWord receive the meeting URL at a later time from the point of contact, or provide the meeting URL where the appointment will take place:

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Step 4 – Enter the Service Date, Duration, and any notes for the interpreter or for MasterWord:

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If you would like to receive a quote before the appointment is scheduled, specify that below the Project Notes to MasterWord:

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Step 5 – Fill out the remaining fields, including the point of contact information (if the point of contact is different than the requestor), any relevant workorder number, department, and the general location the appointment will take place:

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Step 6 – Once all of the required fields are completed, press the Submit button at the bottom of the page to complete the request. MasterWord will reach out to you to confirm the appointment and gather any additional information, if needed.


Step 1 – To request document translation, go to New Request and select Translation under Prescheduled Services:

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Step 2 – Start by selecting the Service Type and giving the project a name. If no name is provided, MasterWord will use the file name of the first uploaded file:

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A description of the project scope will appear for the service type that is selected. MasterWord recommends Translation with Quality Assurance as the preferred service type for the best balance of quality and turnaround time:

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Step 3 – Select the language pairs the documents will be translated into. If you need the documents translated into multiple languages, you can add and remove language pairs using the + and buttons:

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If you would like the contents to be localized for a specific country or dialect, you can optionally describe your target audience below the language pair selections.

Step 4 – Enter the Deadline Date, Content Type, and specify if the project is a Rush Request. Keep in mind that rush requests may be subject to an additional fee. If your documents fall under multiple content types, you can add or remove content types using the + and buttons:

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Step 4 – Upload your documents and reference files, as well as any special instructions and email addresses you would like to include on project updates:

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Step 5 – Enter any relevant PO number or department for the project. If you would like a quote before the project is started, specify that below the Department/PO Location field:

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Step 6 – After ensuring all the required project files are uploaded, and all the required fields are completed, press the Submit button to complete the request. MasterWord will reach out to you with the project status, or any questions if additional information is needed.


To request on-demand remote interpretation over phone or video, go to New Request and select Remote Interpretation (Phone/Video) under On-demand Services:

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For Over-the-Phone Interpretation (OPI):

 Step 1 – Select the Over-the-Phone Interpretation (OPI) tab, then select one of the languages from the button menu. If you do not see your language available in the button menu, select the language using the dropdown:

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Step 2 – To connect with an interpreter, press the green Connect Now button to start the call directly in your browser. Or, if you would like for the interpreter to call back to a specified phone number, enter the phone number and select the yellow Request a call back button:

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For Video Remote Interpretation (VRI):

 Step 1 – Select the Video Remote Interpretation (VRI) tab and select a language from the available options. If you do not see your language in the button menu, use the dropdown to select the language:

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Note: Selecting gender is optional.

Step 2 – Once the language is selected, press the green Connect Now button to start your video call directly in your browser.

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Note: Be sure that your microphone and video camera are working, and allow your browser permission to access your devices.

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