MasterWord

MasterWord Services, Inc. is committed to ensuring that your privacy is protected. MasterWord Services, Inc. uses the information you disclose only to the extent necessary to provide our services. This information is not used for any other purpose and is not shared with outside parties, except as provided for in this policy or required by law. The only personally identifiable information that MasterWord Services, Inc. collects about you is that information which you choose to share with us. MasterWord Services, Inc. also collects information about aggregate site usage. Statistics that we gather about unique visits, repeat visits and page views are all based on IP address, not on your individual activities.  

What types of personal data and information do we collect via our website? 

In order to provide our services, MasterWord Services, Inc. may ask for the following information: 

• Personal information 
• Billing information 

• Contact information, including mailing address, phone number and e-mail address 
• Demographic information such as postal code, interests; and other information relevant to customer surveys 

How do we collect personally identifiable information? 

MasterWord Services, Inc. may collect this information from the following sources: 

• Applications or other forms 

• Email inquiries generated via direct methods 
• Information about your transactions with MasterWord Services, Inc 

Why do we collect personally identifiable information? 

We require this information to understand your needs and provide you with better service. Our use of this information is primarily for the following purposes: 

• Internal record keeping 

• Improvement of our products and services 
• General communications, such as email or phone 
• Email campaigns 
• Transmittal of promotional information regarding new products, special offers or other information which we think you may find interesting 

How do we store, use, share and disclose the collected information? 

We may disclose nonpublic personal information about you to third parties under certain circumstances to provide account services. We are required to meet all data protection regulations and laws, so use of this nonpublic personal information is heavily restricted.  MasterWord Services, Inc. does not disclose any nonpublic personal information about you to anyone, except as permitted under law, and with your express knowledge and consent: 

• Financial service providers, such as credit card companies, check processing companies and banks, if applicable 
• Credit bureaus and collection agencies, if applicable 
• Government agencies, if applicable 

How do we use cookies and other tracking tools? 

It is not a normal practice for MasterWord Services, Inc. to use cookies or tracking tools. In the event where such cookies or tools are utilized, we ensure clear and affirmative consent is obtained by you to store non-essential cookies, or notification for the use of essential cookies on devices.  

What are your choices and rights related to your data, such as withdrawing consent? 

You have the right to request to: obtain your information in a structured format, access how your information is used, correct / update your personal information, delete unnecessary data, restrict how your data is used, withdrawal your consent, or object to being subject to automated decision making. To make a request concerning your personal information, please access our “Data Subject Request” form via the contact link provided on our webpage.   

Who is responsible for the protection of your data? 

In general, the protection of your data is the responsibility of all MasterWord Services, Inc. employees and managers. Specifically, the Data Protection Officer is the key contact responsible for ensuring your data is protected.  

Main responsibilities of the Data Protection Officer include:  

• managing and responding to any data requests, withdrawals or corrections,  
• handling information breaches,  
• monitoring compliance to regulatory frameworks and laws,  
• training employees on privacy and data protection; 

• implementing security controls to safeguard and protect your data; and  
• ensuring best practices are carried out related to data protection, privacy and information security. 

What is our policy for individuals under 16 years of age? 

MasterWord Services, Inc. is committed to complying fully with the Children’s Online Privacy Protection Act (COPPA). Accordingly, if you are under the age of 13 and within the USA, you are not authorized to provide us with personally identifiable information, and we will not use any such information in our database or other data collection activities.  

However, as our services extend to clients based in the European Union, MasterWord Services, Inc. is required to comply with the General Data Protection Regulation (GDPR) rules and regulations. Therefore, to ensure we comply, all submissions of personally identifiable information require confirmation that you are 16 of years or older. Therefore, you may be asked to confirm your age:  

“I am 16 years or older (for European Union citizens), or I am 13 years of older (for US citizens and non-EU citizens).” 

We appreciate your cooperation with this federally mandated requirement. Users are cautioned that the collection of personal information volunteered by children who do not accurately confirm their age on-line or by e-mail will be treated the same as information given by an adult and may be subject to public access. 

What are the security and privacy controls utilized to protect your information? 

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, technical, administrative and procedural controls in place to safeguard and secure the information we collect online. All established account information is password protected. As a security measure, we recommend not to disclose any passwords to anyone. MasterWord Services, Inc. will never ask you for your password and remember to sign out of your account and close browser windows at the end of your sessions. 

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. 

Furthermore, we adhere to or exceed international standards, as we have implemented an information security management system supporting our cybersecurity, privacy and risk management processes. Where applicable, our organization follows or exceeds the requirements stated within ISO/IEC 27001:2013. 

What is our policy on data privacy breaches and notification? 

In any event related to breaches of personal data, MasterWord Services, Inc. is responsible for considering actions that should be taken and inform the affected parties. 

In accordance with relevant regional data privacy regulations, if a breach of personal data occurs, the relevant authorities and data controller should be informed within 24 hours. These cases should be managed internally as high impact information security incidents. Our internal incident response policy ensures data breaches are properly handled. The Data Protection Officer shall coordinate incident response related to personal data breaches.  

If you suspect data has been breached, please contact us at 1-866-716-4999 or by using our contact form. 

How do regulations and regional data privacy affect how we collect your data? 

The environment is changing and evolving related to local, state, federal, regional and international data privacy. We do our best to comply with all relevant requirements and are continually improving our processes to meet them.  

Regulations applicable to MasterWord Services, Inc. may include: GDPR, CCPA, CPPA, COPPA, Texas CPA, Texas TPPA.  

At present, we do not collect protected health information (PHI) and only collect sensitive personally identifiable information, as it is not necessary to run our business and serve our clients. 

Therefore, as changes go into effect, we will make modifications to policies, procedures, guidelines, forms, web presence, databases, as dictated by relevant authorities and where practical.  

Concerning the General Data Protection Regulation (GDPR) 

As part of this Policy, MasterWord Services, Inc. shall comply with the GDPR and applicable requirements. GDPR is one of the regulations affecting the way that organizations carry out their information-processing activities. It is the regulation that is designed to protect the personally identifiable information (PII) / personal data of European Union citizens.  Fines are applicable for any form of breaching GDPR’s rules and regulations.  

Based on this framework, we ensure the following rights to your personal data are safeguarded:  

1. The right of being informed 
2. The right to access 
3. The right to rectification  
4. The right to erasure/withdrawal 
5. The right to restrict processing  
6. The right to data portability 
7. The rights related to automated decision-making and profiling 
8. The right to object  

The above rights are supported by appropriate procedures within MasterWord Services, Inc. 

When do we update our privacy policy? 

Our Privacy Policy is reviewed annually, at minimum, or when changes occur to data privacy regulations and requirements. 

How do you ask questions, submit data requests and contact us? 

If you have any questions, requests or suggestions regarding our privacy policy, please contact us at 1-866-716-4999 or by using our contact form. 

Regarding any requests to update, correct, access, delete, withdraw consent, or restrict personal data or personally identifiable information (PII), or object to being subject to automated decision making, please access our Data Subject Request form.