Language Support for
MasterWord is a trusted translation partner for finance industry customers, helping to deliver global content for over 25 years. We help manage risk and ensure global regulatory compliance set by target countries. By using automated quality assurance and KPIs to cover onboarding, transition, terminology and compliance of your multilingual content, MasterWord can help to connect you to global audiences safely and securely.
Whether you are in…
Small Business Banking
… we strive to exceed your expectations. MasterWord operates with the philosophy of being client-centric, flexible and nimble. From translating complex internal compliance documentation such as ‘Know Your Customer’ through to external facing marketing materials, website localization and multilingual telephone banking, we tailor our language and interpretation services and solutions to meet your exact requirements.
Automated Quality Assurance to Meet Short Deadlines in a Highly Regulated Environment
MasterWord understands what it takes to operate in a fast-paced, highly regulated, target-driven environment. We deliver consistent high-quality service, in a cost-effective manner and can meet some of the shortest deadlines possible.
MasterWord employs a secure, customizable Quality Assurance platform as an additional check for translation accuracy and adherence. Reporting functions enable our linguists to spend less time detecting errors and instead spend time correcting them, ensuring excellent quality output. Our native-speaking linguists are subject-matter experts trained in cultural sensitivity.
Reporting Functionalities Right at Your Fingertips
Our goal is to give you total transparency and control over your translation activities and empower you to track the most valuable translation parameters for your organization. Our client portal has powerful reporting capabilities, allowing your team and requestors to obtain historical usage data, financial information and cost efficiencies. You are fully in control of your data and can decide what level of access employees or associates have.
Transitioning from Your Current Language Service Provider?
MasterWord understands that introducing a new process or transitioning from one system to another is a complex task. We know that one size does not fit all when it comes to service implementation and we take that mentality with every implementation, to design solutions for every client in mind and to make onboarding seamless.
Some of the steps taken to ensure an efficient transition include:
Kick Off Meeting with Relevant Teams
Client On-Boarding Questionnaire
Establish specific KPIs and SLAs
Determine Client Administrators
Collecting and Reporting on Compliance Requirements
Establish Change Management & Communication Plan
Our Language Offerings for Finance
Translation needs vary greatly. Our commitment is to meet them by adapting our human resources, production processes and language-technology capabilities. As your strategic business partner, MasterWord will help you effectively address a wide range of translation and multilingual communication challenges to leverage and enhance your international communication and business initiatives.
Prioritizing Scope, Time and Cost
Translation for international communications often needs to be executed very quickly. Our team works with you to understand your content, define your purpose and quality requirements, and balance them with your timeline expectations in a realistic way.
A translation challenge that requires a very quick turnaround on a million words a day of low-profile content into five languages is different from a translation of a highly technical manual essential for operation and maintenance of complex machinery or a critical medical device. Our processes assure your success, regardless of the project scale.
The cost of translation is one of the key drivers for any enterprise considering international initiatives. You can rely on our 25+ year expertise in the language industry to provide you with a clear, experienced perspective on the available options, from which you will be able to prioritize your time frame, cost and quality requirements.
From critical executive communications to key stakeholders and investors, to raw machine translation (MT) output that is sufficient for high level understanding of low-profile content, we can adjust our production processes to deliver the required quality levels to fit your purpose and ensure your global communication strategies are successful in achieving your core business mission.