Language & Communication Access Solutions

MasterWord provides comprehensive language and communication access solutions and partners with our clients to develop individualized programs designed to meet their specific needs. We help them provide culturally and linguistically appropriate services as well as meet and even exceed legislative and regulatory compliance standards for language and communication access.

We work to increase the quality and accessibility of our clients’ services, while reducing costs, liability risks, and language and communication barriers. Our solutions include, but are not limited to, vital document translation and localization, spoken and sign language onsite or remote interpreting, and training and assessments for bilingual staff.

MasterWord provides comprehensive language and communication access solutions and partners with our clients to develop individualized programs designed to meet their specific needs. We help them provide culturally and linguistically appropriate services as well as meet and even exceed legislative and regulatory compliance standards for language and communication access.

We work to increase the quality and accessibility of our clients’ services, while reducing costs, liability risks, and language and communication barriers. Our solutions include, but are not limited to, vital document translation and localization, spoken and sign language onsite or remote interpreting, and training and assessments for bilingual staff.

Language & Communication Solutions Tailored to Your Needs

In-Person Interpreting

With an extensive network of experienced, professional, and highly qualified interpreters, MasterWord has the resources to provide in-person interpreting services in over 250+ language combinations. Our in-person solutions include both consecutive and simultaneous modes and are customized to meet our client’s specifications.

Deaf & Hard of Hearing Services

MasterWord specializes in communication access solutions and offers a full array of Deaf/Hard of Hearing and DeafBlind services. All of our interpreters are highly qualified and certified professionals with experience to provide excellent communication outcomes in diverse settings.

Translation
Services

We offer compliant translation services with rigorous quality assurance and dedicated project management support

Training & Assessment Services

We aid in ensuring compliance with requirements for cultural competency, interpreter and translator skill verification and qualification.

Your Language & Communication Access Compliance Partner

MasterWord helps organizations provide linguistically and culturally appropriate services in compliance with:

ADA (Americans with Disabilities Act)

The Americans with Disabilities Act is a civil rights law that prohibits discrimination against individuals with disabilities. The purpose of this law is to provide the same rights and opportunities through reasonable accommodations. 

IDEA (Individuals with Disabilities Act)

Federal law that governs the special education programs in U.S. public schools in an effort to provide free appropriate public education in the least restrictive environment for children with disabilities. 

Title VI of The Civil Rights Act of 1964

Prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance. Failure by a recipient to provide meaningful access to individuals with limited English proficiency (LEP) can constitute national origin discrimination. 

Title VI of the Civil Rights Act of 1964

Prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance. Failure by a recipient to provide meaningful access to LEP persons can constitute national origin discrimination. 

From the Foreign Language Services Ordering Guide prepared by Members of the Language Services Procurement Committee, August 2016. LEP.gov 

Revised Health & Human Services
LEP Guidance

Outlines the skill areas for interpreters and translators to be considered competent or qualified to interpret and/or translate in compliance with Title VI prohibition against national origin discrimination. Also suggest that staff communicating directly with a limited English proficient person in a foreign language should be bilingual and competent to do so. 

Affordable Care Act Section 1557

Prohibits discrimination on the grounds of race, color, national origin, sex, age, or disability in certain health programs and activities. Covered entities are encouraged to develop and implement a language access plan to ensure they are prepared to take reasonable steps to provide meaningful access to each individual that may require assistance. 

Executive Order 13166

Requires federal agencies to examine the services they provide, identify any need for services to those with limited English proficiency, and develop and implement a system to provide those services so LEP persons can have meaningful access to them. Also requires that federal agencies work to ensure recipients of federal financial assistance provide meaningful access to their LEP applicants and beneficiaries. Meaningful access is defined as language assistance services that result in accurate, timely, and effective communication with the LEP individual. 

Executive Order 12250

Requires that federal agencies coordinate their Title VI enforcement efforts under the guidance of the Federal Coordination and Compliance Section of the Department of Justice Civil Rights Division. 

National CLAS Standards

Provide a blueprint for healthcare organizations to provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy, and other communication needs. 

Crosswalk of CLAS standards to The Joint Commission Standards

This crosswalk document highlights The Joint Commission’s accreditation standards that directly or indirectly support the provision of culturally and linguistically appropriate services. 

Health Insurance Portability and Accountability Act of 1996

Federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge.

HITECH Act

Promotes the adoption and meaningful use of health information technology and addresses the privacy and security concerns associated with the electronic transmission of health information.

Section 508 of the
Rehabilitation Act of 1973

Requires Federal agencies to make their electronic and information technology accessible to people with disabilities. The law applies to all Federal agencies when they develop, procure, maintain, or use electronic and information technology.

Section 504 of the
Rehabilitation Act of 1973

Provides protection against discrimination for individuals with disabilities. This protects the students with disabilities from discrimination from any kind of school program or activity.

Family Educational Rights and
Privacy Act

Protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education and generally requires written permission to release any information from a student’s education record. 

The Stafford Act

Requires the Administrator of FEMA to lead efforts to prevent discrimination against LEP individuals in emergency management and assistance. 

From the Foreign Language Services Ordering Guide prepared by Members of the Language Services Procurement Committee, August 2016. LEP.gov

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