About

MASTERWORD

About

MASTERWORD

Since

1993

250

Languages

13500

Linguists

Our History

MasterWord is a woman-owned business founded in 1993 providing translation, localization, spoken and sign language interpreting, translator and interpreter training and assessments, cultural competency training, and other language support services to enable language access and ensure success of international organizations, projects, and initiatives in over 250 languages with 120 full-time staff and 13,500+ language professionals.

Supporting the world’s leading energy, engineering, finance, healthcare, government, insurance and non-profit organizations, including Fortune 500 companies, MasterWord’s strength lies in discovering our clients’ unique challenges and tailoring custom solutions for success. In 2016, MasterWord was ranked as Top 50 Globally and Top 14 North American largest language services provider by Common Sense Advisory.

MasterWord is committed to Quality Management and has been certified to conformance with the International Organization for Standardization: ISO 9001:2015 certified (Quality Management), ISO 13611:2014 certified (Community Interpreting), and ISO 17100:2015 certified (Translation services).

Mission Statement

Connecting People Across Language and Culture®

True to its mission of Connecting People Across Language and Culture®, MasterWord helps transcend cultural and linguistic barriers by doing business with heart, excellence, integrity, pioneering, always learning, and giving back.

Mission Statement

Connecting People Across Language and Culture®

True to its mission of Connecting People Across Language and Culture®, MasterWord helps transcend cultural and linguistic barriers by doing business with heart, excellence, integrity, pioneering, always learning, and giving back.

Our Vision

Enable language access and ensure success of multinational and multicultural organizations, projects, and initiatives.

MasterWord combines the best in human talent and language technology to connect people across language and culture. We enable language access and ensure the success of multinational and multicultural organizations, projects, and initiatives.

Our Vision

Enable language access and ensure success of multinational and multicultural organizations, projects, and initiatives.

MasterWord combines the best in human talent and language technology to connect people across language and culture. We enable language access and ensure the success of multinational and multicultural organizations, projects, and initiatives.

Quality Policy ISO 9001-2015
5-Principle Strategy

MasterWord Quality Policy

MasterWord is dedicated to providing consistent and sustainable customer value and satisfaction in our services. This commitment is the foundation of our company and is fully embedded in our mission and core values. We achieve this through a 5-Principle Strategy:

PEACE OF MIND
We create a trusted brand by standing behind our promises, and deliver customer satisfaction through consistent and reliable professional services.

PRECISION
We guarantee on-time, accurate, defect-free and compliant services and deliverables through employing qualified talent and utilizing the latest technology and proven processes.

PERFORMANCE
We strive for efficacy and productivity through fully understanding the requirements of our jobs and the systems that support us, and recognizing how our jobs fit into the overall mission and strategy.

PROFITABILITY
As a for-profit company, we understand that profitability of our services and products demonstrates successful delivery of economic and customer value. As a socially responsible company, we aim to enhance this value though creating economic opportunities, providing cost-effective solutions and giving back to our employees and community.

PIONEERING
We are dedicated to meeting all explicit customer requirements, then go beyond to discover implicit customer needs through transparency and partnership approach. We are committed to continual improvement and delivering unprecedented customer value through exploring and implementing new more efficient processes and innovative solutions.

MasterWord’s Values & Core Competencies

MasterWord’s Values & Core Competencies

Doing Business with Heart
We touch hearts and make a difference with every project that we do.
Excellence
We strive for excellence creating a unique experience with every interaction. We love what we do and our customers know it.
Integrity
We choose to do the right thing by our employees, our customers, our language professionals and other service providers, and everyone we interact with, at all times and in all circumstances.
Pioneering

We do not wait for our competition to do something. We believe that customer-focused pioneering and innovation is what propels us to excellence.

Always Learning

We believe that to be experts, we have to be students first. We are perpetual learners, and we believe that knowledge is meant to be shared.

Giving Back

As a part of our community, we believe in simply being a good neighbor. We give back with open hearts – through tangible gifts, volunteering and employment opportunities.

Doing Business with Heart

We touch hearts and make a difference with every project that we do.

Excellence

We strive for excellence creating a unique experience with every interaction. We love what we do and our customers know it.

Integrity

We choose to do the right thing by our employees, our customers, our language professionals and other service providers, and everyone we interact with, at all times and in all circumstances.

Pioneering

We do not wait for our competition to do something. We believe that customer-focused pioneering and innovation is what propels us to excellence.

Always Learning

We believe that to be experts, we have to be students first. We are perpetual learners, and we believe that knowledge is meant to be shared.

Giving Back

As a part of our community, we believe in simply being a good neighbor. We give back with open hearts – through tangible gifts, volunteering and employment opportunities.

Our team is always at hand to ensure we exceed your expectations.

We work well and have fun doing it!