MasterWord

Since 1993

250+ Languages

13,500+ Linguists

MasterWord Services, Inc., a woman-owned business established in 1993, is ranked in the Top 20 largest language service providers in North America by the market research firm, Common Sense Advisory. A top-quality provider of industry-specific language solutions, the company works with more than 300 clients in Fortune 500 companies. These include energy and engineering, healthcare, life sciences, government, technology, insurance, finance, education, and non-profit organizations with requirements in more than 250 languages and across four continents. MasterWord’s strength lies in understanding its clients’ unique challenges and tailoring custom solutions for success. The company delivers a broad spectrum of solutions for clients operating in a highly regulated, fast-paced, deadline-driven environment, always striving to exceed our clients’ expectations.

Present technology combined with a proven level of sophistication in processes and methodologies support constant advancement in MasterWord’s mission to connect people across languages and cultures globally. MasterWord continually enhances customer experience through technology and the implementation of automated features in its client portal. Recently MasterWord introduced virtual interpreting solutions delivered through 16 popular video platforms such as Microsoft Teams, Cisco Webex and Zoom. This enables our clients to address vital needs for multilingual communication during the COVID-19 crisis.

MasterWord is a woman-owned business founded in 1993 providing translation, localization, spoken and sign language interpreting, translator and interpreter training and assessments, cultural competency training, and other language support services to enable language access and ensure success of international organizations, projects, and initiatives in over 250 languages with 120 full-time staff and 13,500+ language professionals.

Supporting the world’s leading energy, engineering, finance, healthcare, government, insurance and non-profit organizations, including Fortune 500 companies, MasterWord’s strength lies in discovering our clients’ unique challenges and tailoring custom solutions for success. In 2016, MasterWord was ranked as Top 50 Globally and Top 14 North American largest language services provider by Common Sense Advisory.

MasterWord is committed to Quality Management and has been certified to conformance with the International Organization for Standardization: ISO 9001:2015 certified (Quality Management), ISO 13611:2014 certified (Community Interpreting), and ISO 17100:2015 certified (Translation services).

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Our Mission Statement

Connecting People Across Language and Culture®

True to its mission of Connecting People Across Language and Culture®, MasterWord helps transcend cultural and linguistic barriers by doing business with heart, innovation, excellence and integrity. We are solutions driven and employee focused. We work hard and have fun doing it! 

Our Vision

Enable language and communication access and ensure success of multinational and multicultural organizations, projects, and initiatives.

MasterWord combines the best in human talent and language technology to connect people, language and culture. We enable language and communication access and ensure success of multinational and multicultural organizations, projects, and initiatives.

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Our Quality POilicy

MasterWord's Commitment to Quality

MasterWord is dedicated to providing consistent and sustainable customer value and satisfaction in our services. This commitment is the foundation of our company and is fully embedded in our mission and core values. We achieve this through 5-Principles:

PEACE OF MIND
We have created a trusted brand by delivering on our guarantees through quality assurance audits, transparent processes, communication, and feedback mechanisms. We achieve customer satisfaction through consistent, reliable and professional services.

PRECISION
We guarantee on time, accurate, defect free, compliant services and deliverables through employing only qualified talent and using the latest in technology and proven processes.

PIONEERING
We are committed to continual improvement and delivering value through exploring and implementing new and more efficient processes, innovative solutions and technology advancements while maintaining agile models to course-adjust to any need.

PROFITABILITY
The financial soundness of our business model demonstrates our accountability and professional commitment to our customers, employees, and other stakeholders. As a socially responsible company, we create economic opportunities and give back to our employees and our community.

PERFORMANCE
We deliver efficacy and productivity through in-depth knowledge of systems and processes. We uphold industry standards and best practices.

MasterWord’s Values & Core Competencies

Doing Business
with Heart

Doing Business
with Heart

We make an impact in our communities and the world.  We uphold social values and support volunteering, giving back, and advocacy. We love what we do, and our customers know it. 

SOLUTIONS DRIVEN

SOLUTIONS DRIVEN

Our team is empowered to achieve the desired results. With our collaborative approach, we meet and exceed our customers’ needs and requirements.  

INNOVATION

INNOVATION

We embrace the latest in technology. Our team is continuously exploring new and more efficient ways to deliver value.  We believe that customer-focused pioneering and innovation is what propels success.

EXCELLENCE

EXCELLENCE

We take pride in our work and are committed to outstanding customer service and quality. We strive for the highest standards, professionalism and accountability at every step. 

INTEGRITY

INTEGRITY

We build relationships based on trust, ethics and transparency. We always choose to do the right thing.  

EMPLOYEE FOCUSED

EMPLOYEE FOCUSED

We support learning, teamwork and growth. We celebrate diversity.

We work hard and have fun doing it!

We work hard and have fun doing it!

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