Are We Listening? How Hard Do Our Patients with Sensory Deficit Have to Work to Get the Communication Support They Need?
One of the most rewarding activities for a language program manager is to support patients with low vison and low hearing so that they can communicate well with their care teams. Every clinic system and hospital serves some Deaf patients, some blind patients, some hard-of-hearing patients, some patients who do not speak, and some patients […]
Moving Goalposts? What Is The Latest Profile of a Qualified Interpreter or Translator, and How Often Are We Achieving Effective Communication?
We in the healthcare sector have come far in the last few years, actively discussing what is adequate performance in terms of a qualified interpreter or translator and language support programs. Let’s look at all the different stakeholders and see how their expectations have matured. And then let’s look at how these changing expectations impact […]
Does Language Support Improve Care? Looking at Care Outcomes with Data About Language Need
Can Language Support Improve Care? Data that is available to or produced by the Language Program Manager can be a critical component in driving both better care quality and lower operating costs. Here are some ideas for connecting with two groups of healthcare organization leaders: those who are accountable for better outcomes and those who […]