Value-based care (VBC) is a healthcare model that focuses on the quality of care provided to patients rather than the quantity of services rendered. The goal of VBC is to improve patient outcomes and satisfaction while supporting organizational effectiveness and profitability. MasterWord, with our exceptional quality of services, extensive experience in healthcare, and integrated technology and tools, supports healthcare facilities in maximizing the benefits of value-based care programs, leading to better patient outcomes, higher patient satisfaction, and more efficient use of resources.
What Constitutes Value-Based Care?
The University of Utah Health offers a practical definition for healthcare value, the value equation: Value = (Quality × Patient Experience) / Cost. Thus, VBC programs incentivize increased quality (measured through a variety of health metrics) and decreased cost (e.g., keeping patients out of hospitals or emergency departments).
Effectiveness is a quality repeatedly emphasized in The Joint Commission’s R3 Report Issue 38 on the National Patient Safety Goal to Improve Health Care Equity. The report acknowledges that health-related social needs (HRSN) are frequently identified as root causes of disparities in health outcomes and thus must be considered in evaluating effectiveness of care: “Understanding individual patients’ HRSNs can be critical for designing practical, patient-centered care plans.”
1. Efficiency and Effectiveness: This metric ensures that patients receive the right care at the right time, and that providers take the correct steps to deliver that care. This can result in better outcomes and helps eliminate readmissions, which are contributing factors to higher costs.
2. Timeliness: This measure focuses on the promptness of care delivery. Preventing secondary infections that could result in preventable hospitalizations can be a key quality measure.
3. Safety: This metric emphasizes providing safe care that prevents extraneous complications, which is beneficial for both the payer and the patient.
4. Patient Focus: This measure assesses the level of patient-centered care, which is a key aspect of VBC.
5. Equitability: While often hard to measure, equitability is crucial in VBC models. Providers are encouraged to deliver care to the entire patient population regardless of demographic.
Supporting Value-Based Care
Value-based care emphasizes outcomes, patient satisfaction, safety, and cost efficiency. MasterWord’s language services directly contribute to these goals by improving patient engagement, reducing misunderstandings and errors, and ensuring equitable access to care for all patients, regardless of language barriers.
MasterWord is ranked in the top 8 interpreting providers globally by CSA Research and for 30 years has had a reputation for enhancing patient-centered care by delivering exceptional language access across 350+ languages, including American Sign Language and rare and indigenous languages. A trauma-informed organization MasterWord partners with health care systems, hospitals, and providers for sensitive, confidential, and time-critical language services, compliant with HIPAA, ACA Section 1557, ADA, CLAS, and Title VI.
Objective of Value-Based Care | Partnering with MasterWord |
Improving Patient Outcomes | Enhanced communication leads to better understanding and adherence to treatment plans. |
Increasing Patient Satisfaction | Patients feel respected and understood, improving their healthcare experience. MasterWord supports rare and indigenous languages. |
Reducing Healthcare Costs | Effective communication reduces errors and unnecessary repeat consultations or procedures. Connect to interpreters through Epic. |
Ensuring Equitable Care | Language services ensure that non-English speaking patients receive the same quality of care. MasterWord Institute delivers comprehensive interpreter training and cultural competency training for healthcare staff. |
MasterWord is an indispensable partner for VBC, enabling healthcare providers to deliver superior, patient-centered care. By breaking down language barriers, MasterWord helps healthcare facilities maximize the benefits of VBC programs, leading to better patient outcomes, higher patient satisfaction, and more efficient use of resources.
To discuss how MasterWord can help support your organization with comprehensive language access services and cultural competency training, email Ahmed Abdulmajeed, Strategic Solutions Executive, at [email protected]
