Interpreting Technology

Technology should make it easier to connect. Not harder.

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MyMasterWord®

One Hub. Total Visibility.

Our secure client portal gives you real time control over your interpreting service. It's simple, secure, and built for busy teams that need control without complexity. For access while on the go, use the MyMasterWord® mobile companion app.

Submit and manage interpreting requests

Track interpreter assignments and appointment status

Start an on-demand phone or video session

View real-time reporting

Access usage data and billing history

Upload reference materials for scheduled sessions

Request specific interpreters based on prior experience

System Integrations to Meet You Where You Work

Language access should never be a separate workflow. That’s why MasterWord offers direct integrations with industry platforms. We enable you to embed interpreting directly into you existing environment. Our tech team works with you to design and deploy solutions that simplify staff workflows and reduce communication delays.

EPIC and other EHR and EMR platforms

  • Automate interpreter scheduling directly from the patient record
  • Ensure compliance with documentation and timestamping

Telehealth platforms (Zoom for Healthcare, doxy.me, Teladoc)

  • Launch video interpreting sessions natively
  • Reduce login steps and improve patient experience

CRM, HRIS, and case management systems

  • Embed interpreting request workflows into internal processes

AI & Automation in Interpreting

MasterWord implements responsible, assistive, and precise AI solutions that improve services delivery while maintaining human-level expertise at the core – keeping people at the center of the conversation.

We continuously evaluate emerging technologies to ensure they align with quality, ethics, and access standards – especially in sensitive settings like healthcare and legal.

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Smart routing

for on-demand interpreter matching

Predictive scheduling

to reduce wait times

Voice-to-voice translation

pilots for low-risk environments

Smart transfer to human professionals

to safeguard critical communication with built in escalation-to-human mechanisms from AI interpreting use cases

AI-assisted documentation

and compliance tagging post-session

Ready to reimagine your language access?

Let’s build a solution that fits your workflows, priorities, and goals. Whether you’re looking for self-service options, enterprise integrations, or analytics visibility, we’re here to help.

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