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OUR RECENT LANGUAGE INDUSTRY POSTS

Phone-Pager-Etiquette-preferred-interpreter For Language ProfessionalsGeneralInterpretingPreferred Interpreter
January 9, 2019

Phone & Pager Etiquette – Preferred Interpreter

Interpreter Managers receive more complaints about interpreters related to their use of phones (and pagers) than they do about their ability to interpret accurately. Otherwise brilliant interpreters can be in the doghouse because of the way they managed, or failed to manage, their communication devices.…
Bilingual-Staff-and-Providers GeneralHealthcareInterpretingProgram ManagementTranslation
December 13, 2018

Bilingual Staff and Providers: How do they fit into the organization?

A language access program manager may be called upon to assist the organization in designing and managing a bilingual staff and provider program. Here we present some of the key elements to consider. First, a definition of bilingual staff and providers: We are referring to…
Interpreting-for-child-development-assessment-fly-pplane-bug Case StudiesGeneralHealthcareInterpretingTranslation
December 12, 2018

Case Study: Interpreting for child development assessments

Some clinical units have unusual problems in providing effective language support. The interpreter manager often spends extra time meeting with these care teams to try to come up with high quality solutions. Consider the following case which addresses how to build a special interpreting protocol…
dynamic-matrix-tools-modalities-support-complex-patient-care-pregnant-lep-patient-doctor-stethoscope-hospital-clinic GeneralHealthcareInterpretingTechnologyTranslation
December 11, 2018

Using a Dynamic Matrix of Tools and Modalities to Support Complex Patient Care

ROUTINE patient situations can be supported by pre-established interpreting modalities which staff and providers use reflexively. For example, a clinic triages walk-in patients using double-handset OPI at the front desk, and uses video remote for both the rooming process and the physician interview. Certain written…

About MasterWord

MasterWord Services, Inc. is a woman-owned business that provides translation, localization, spoken and sign language interpreting, training & assessments, and other language support services to enable language access and ensure success of international organizations, projects, and initiatives.

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