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OUR RECENT LANGUAGE INDUSTRY POSTS

GeneralHealthcareProgram Management
January 16, 2020

Together We are Smarter! Creating a Support Network of Peer Language Program Managers

Language program managers in hospital and clinic systems gain valuable knowledge from forming networks with peers. There is no national professional network of language program managers on the order of those that exist for other health management groups such as nurse managers, radiology managers, or…
Qualified interpreter or translatorComplianceGeneralHealthcare
January 16, 2020

Moving goalposts? What is the latest profile of a qualified interpreter or translator, and how often are we achieving effective communication?

We in the healthcare sector have come far in the last few years, actively discussing what is adequate performance in terms of our language support professionals and programs. Let’s look at all the different stakeholders and see how their expectations have matured. And then let’s…
DATA About Language NeedGeneralHealthcareTechnology
January 16, 2020

Does Language Support Improve Care? Looking at Care Outcomes with DATA About Language Need

Data that is available to or produced by the Language Program Manager can be a critical component in driving both better care quality and lower operating costs. Here are some ideas for connecting with two groups of healthcare organization leaders: those who are accountable for…
Are we listening?Case StudiesGeneralHealthcare
January 16, 2020

Are we listening? How hard do our patients with sensory deficit have to work to get the communication support they need?

One of the most rewarding activities for a language program manager is to support patients with low vison and low hearing so that they can communicate well with their care teams. Every clinic system and hospital serves some Deaf patients, some blind patients, some hard-of-hearing…

About MasterWord

MasterWord Services, Inc. is a woman-owned business that provides translation, localization, spoken and sign language interpreting, training & assessments, and other language support services to enable language access and ensure success of international organizations, projects, and initiatives.

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