Language & Communication Access for Public Agencies

Federal, state, and local agencies deserve accessibility at scale.

The Risks of Inadequate Language Access

Failing to provide language access can lead to mandated corrective actions and place federal funding at risk

Misinterpreted 911 calls or evacuation orders can potentially create public safety emergencies

Failure to provide ASL or CART in public meetings violates ADA Title II and Section 504

Unvetted generative AI tools raise privacy, bias, and FOIA-disclosure risks under OMB M-25-21 and the NIST AI RMF

0 M+

people in the US have Limited English Proficiency

0 %

of LEP speakers in the US use one of the top 5 languages – Spanish, Chinese, Vietnamese, Korean, Tagalog

0 %

of adults in the US are Deaf or have significant hearing loss

Critical Touchpoints for Language Access in the Public Sector

MasterWord is a Trauma-Informed Organization. Supporting safer communication and better outcomes.

Public health alerts

Multilingual SMS, EAS, and website banners

Emergency services (PSAP/911)

Real-time OPI/VRI

Social Service & benefits interviews

Consecutive interpreting, translated forms

Courts & administrative hearings

Court-certified legal interpreters, exhibit translation

Public meetings & livestreams

On-site RID/BEI-certified ASL + live CART captions for Section 508 compliance

One-stop shop

MyMasterWord® portal with access to all human and technology solutions

What Public Sector Organizations Seek

Requirement

MasterWord’s Approach

Contract Vehicles

OMNIA Partners – GSA MAS 541930 – TIPS – State DIR Contracts

On-Demand Coverage

Phone and video interpreting (OPI/VRI) in 250+ languages

DHH Accessibility

RID/BEI-certified ASL, CDI teams, and real-time CART captioning

Data Security

ISO 27001, GovRAMP Progressing Security Snapshot, HIPAA

AI Governance

SAFE-AI Taskforce guidance, ADA Section 1557 compliance, OMB M-25-21 checklists

Modernize Without Compromising Safeguards

MasterWord’s AI experts help agencies vet speech-to-text, machine translation, and conversational AI tools against OMB, NIST, and state AI-ethics frameworks. As a co-founder of the SAFE-AI Task Force, we follow four pillars – user autonomy, safety & wellbeing, transparency, accountability – now referenced in multiple state AI bills.

Procurement Made Simple

MasterWord holds competitively solicited cooperative contracts with OMNIA Partners, GSA, and direct state purchasing agreements in Texas and many other states. Districts and institutions already participating in these programs can:

Issue a purchase order citing the contract ID

Access pre-negotiated rates and service-level agreements

Schedule onsite or remote services through MyMasterWord®

Contract Number R180507

This contract was approved and awarded by a single governmental entity and is available for use by all entities complying with State procurement laws and regulations. This contract was awarded through competitive sealed bidding/proposals.

Contract Number 47QRAA18D00DB

The US Government’s General Services Administration maintains a list of multiple award purchasing schedules. Contractors are selected through an open and continuous qualification process instead of competitive bids or proposals.

Contract Number DIR-CPO-5232

Texas state agencies, public universities, and local governments can secure interpretation, translation, and communication‑access services through MasterWord’s Texas Department of Information Resources Contract DIR‑CPO‑5232, streamlining procurement and ensuring compliance with DIR purchasing rules.