Every organization has unique needs, from technical integration to compliance, KPIs, and culture.
We are here to create a right-sized interpreting solution that scales with you. Not a one size fits all.
We connect to your platforms and processes.
Trauma can affect how people process information and communicate. A trauma-informed approach helps create safer, clearer interactions, especially in high-stakes settings.
MasterWord is a Trauma-Informed Organization. Supporting safer communication and better outcomes.
we became a Vicarious Trauma-Informed Organization (VT-ORG), and the first language services company to do so, operationally aligning with the guidelines of the U.S. Department of Justice Office for Victims of Crime.
we became the first language services company to earn Level 1 Trauma-Informed Organization Certification through The Ecumenical Center for Education, Counseling, and Health.
we have empowered interpreters exposed to trauma and vicarious trauma. Through MasterWord Institute, we provide ongoing education and resources that help interpreters recognize signs of trauma, adapt communication appropriately, and mitigate the impact of vicarious trauma.
The right interpreting solution depends on more than just the language. It depends on where you are, how fast you need it, and what’s at stake in the conversation.
You may need a Mandarin interpreter in an emergency room at 3am, or an American Sign Language interpreter for an early morning safety meeting in a warehouse, or a trauma-informed Spanish interpreter for a sensitive investigation. We know how important it is to have the right solution when you need it.
That’s why we deliver solutions that meet your communication goals with precision, speed and professionalism.
Scheduled face-to-face engagement
Best for sensitive, high-touch, or tech-limited settings
On-demand over-the-phone interpreters accessible via MyMasterWord®
Best for unplanned encounters, call centers
Video remote interpreters accessible on-demand via MyMasterWord® or scheduled through your platform of choice
Best for sessions that require a visual component with geographically dispersed participants
ASL and other signed languages, tactile and protactile modalities, and CART services
Best for Deaf and Hard-of-Hearing
Integrations (telehealth/EHR platforms and more), MyMasterWord® portal for instant access to all services & real-time analytics
Best for ease of access within your systems or in the field
With over 30 years of experience and a broad network of rigorously vetted professionals, you can trust MasterWord with your most complex, culturally sensitive, confidential, and urgent interpreting needs.
“In-person language interpretation made a positive impact among our Spanish speakers. They were engaged!”
“The interpreter was awesome! Prompt, ready, courteous… He made our first experience a fantastic one! We were nervous and weren’t sure how will this would all work, but he made the process super easy and comfortable. We will use these services again!”
“I love this program. It works so well for us. Every interpreter has been wonderful.”
“It is truly a pleasure to work with you all. I love the up-to-the-minute prompt replies and clarification, when necessary. Thank you so much!”
Download or share these valuable resources with your organization.
Our language solutions experts can help you determine the best approach for your use case, volume, and environment.
