General Archives - MasterWord Services

General Healthcare Technology

An Ounce of Prevention is Worth a Pound of Cure: Using Tech to Prevent Disaster, or Vice-Versa, Preventing a Tech-related Interruption to Patient Care.

Saturday morning quarterbacking is much easier than dealing with tricky situations at the time. It is well worth the time to think of the worst language support misses or mistakes you have heard of or experienced, and to design safeguards to prevent such situations from…

MasterWordSeptember 10, 2019

family-refuses-interpreter-due-to-privacy-hcq

Case Studies General Healthcare

No Interpreter Wanted! The Family Refuses an Interpreter due to Strong Need for Privacy

The highest good is that the patient will have his health care goals met AND have his cultural needs met. The organization must also follow the law with respect to providing competent language support if the patient cannot communicate fully with the care team in…

MasterWordSeptember 9, 2019

Nurse Phone Calls Language Support Prevent Re-Admissions of patients

Compliance General Healthcare

Helping Nurses Make Phone Calls: Language Support Helps Prevent Re-Admissions of Recently Discharged Hospital Inpatients

The Medicare Readmissions Reduction Program serves this purpose brilliantly. This program is designed as a cost-cutting measure, to interrupt the cycle of patients being admitted over and over for the same condition when that condition could and should be managed more effectively by the care…

MasterWordSeptember 9, 2019

Stronger Together - Partnering with Key Colleague Groups

General Healthcare Program Management Stronger Together

Contribute to the Bottom Line! Partnering with Inpatient Nurses and Nurse Managers

Interpreter rounds on inpatients: First, let’s look at systematically scheduling interpreters to round twice a day on every language need patient with the floor nurses, to make sure that the patients and families understand the plan for the day and have all concerns and questions…

Linda GolleySeptember 5, 2019

General Healthcare Program Management

Stronger Together – Partnering with Key Colleagues

MasterWordSeptember 4, 2019

Houston Matters-Joshua Zinn, Alejandro Chaoul, Ludmila Golovine

General Healthcare In the News Industry Updates Resources Tools Wellness Connection

Houston Matters’ Joshua Zinn interviews Alejandro Chaoul & Ludmila Golovine

Houston Matters' Joshua Zinn learns more about our upcoming event: Serving People at the Moment of Death. Listen to this interview with Alejandro Chaoul and Ludmila Golovine JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZlbWJlZC5ocG0uaW8lMkYzNDA4MDIlMkYzNDA3ODAlMjIlMjBzdHlsZSUzRCUyMmhlaWdodCUzQSUyMDExNXB4JTNCJTIwd2lkdGglM0ElMjAxMDAlMjUlM0IlMjIlM0UlM0MlMkZpZnJhbWUlM0U=

MasterWordJuly 26, 2019

...even when a person can understand English, sufficiently in everyday interactions, when it comes to major decisions, people are usually more comfortable in their first language.

Why Should Banks and Credit Unions Consider Professional Language Services in Spanish?

Already with multiple degrees, Amelia Howe decided to change career paths and promote proper medical treatment through helping doctors and Spanish-speaking patients understand each other.

Tracy Maness, Chron

General In the News Industry Updates

Greater Houston Partnership – Small Biz Insider Takeaways with Ludmila Golovine

Greater Houston Partnership relaunches video series of Small Biz Insider, a talk with Ludmila Golovine, CEO of MasterWord Services, on cross-cultural communications.

MasterWordJuly 12, 2019

General In the News

The Topic: Todd Duplantis Interviews Ludmila Golovine – HCC’s Translation & Interpreting Program Partnership

The Topic: Communicating with your medical team and understanding their questions and instructions to you can be challenging. But imagine trying to communicate when you don't speak the same language as you doctor! This is where the valuable services of a healthcare language professional come…

MasterWordJune 17, 2019

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General

...even when a person can understand English, sufficiently in everyday interactions, when it comes to major decisions, people are usually more comfortable in their first language.

Already with multiple degrees, Amelia Howe decided to change career paths and promote proper medical treatment through helping doctors and Spanish-speaking patients understand each other.

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