General

B2C – Multicultural Consumers – Can’t Read, Won’t Buy

Attention B2C Companies: Studies show that even when a person can understand English sufficiently in everyday interactions, when it comes to major decisions, including those in financial matters, people are usually more comfortable in their first language.1 of consumers spend most or all of their…

MasterWordMay 13, 2019

Impostorism-impostor syndrome-dangerous-language-professionals

For Language Professionals General Interpreting Translation

Impostorism in the Language Industry

Have you ever asked yourself: Did I transmit the speaker’s tone accurately? Was it my fault that the two parties did not arrive at an agreement? Did I introduce vagueness or confusion into the message or text? Have you ever researched a term for which…

Gabriela SiebachApril 12, 2019

General Healthcare Technology

Technology Involved in Scheduling of Interpreters

Every aspect of arranging for patient language support requires technology. The language access program manager must be proficient in database management, in use of the EMR (electronic medical record) program, in pager and smart phone management, and in managing messaging between interpreter schedulers and external…

Linda GolleyMarch 20, 2019

Case Studies General Healthcare

Surgery Black Box – Where Patients Lose Language Support

Consider the following patient language support scenarios: Surgery & Patient Language Support Case Study 1 The interpreter schedulers had worked for weeks to find an ASL (American Sign Language) interpreter for a patient who was to undergo a colon resection for cancer. The Surgery schedulers…

Linda GolleyMarch 19, 2019

Compliance General Healthcare

Uh oh! Managing complaints and quality

Language program managers must manage complaints about language support, as well as monitor performance of contracts. Let’s take a pro-active look at both of these responsibilities and offer some suggestions for presenting information to regulatory reviewers and to Risk Management. Complaints take many forms Providers…

Linda GolleyMarch 16, 2019

language-support-balancing-internal-external-resources-manage-cost-effectiveness

General Healthcare Interpreting Program Management Translation

Balancing Internal & External Resources to Manage Cost and Effectiveness

Language program managers need to create, maintain, and modernize their programs to keep up with both regulatory and institutional needs. They need to present and defend their budgets every year, often to administrators who are unfamiliar with the landscape of language support. In this process,…

Linda GolleyMarch 14, 2019

General In the News

Ludmila Golovine now part of the Advisory Board of Translation Commons

We are proud to announce that Ludmila Golovine, President & CEO of MasterWord, is now part of the Advisory Board of Translation Commons. For more information about Translation Commons Advisory Board & Board of Directors visit https://translationcommons.org/team-bios/. Groups Translation Commons is a non-profit that provides an online platform…

MasterWordMarch 12, 2019

For Language Professionals Freelancing in the Language Industry General

Errors & Omissions Insurance – Freelancing in the Language Industry

Any business that provides a good or service is responsible for the quality of said good or service in accordance with the terms of the contract, quote, and/or scope of work. DISCLOSURE: This blog is written by a freelance interpreter based on personal research and…

Gabriela SiebachFebruary 6, 2019

For Language Professionals General Interpreting Preferred Interpreter

Phone & Pager Etiquette – Preferred Interpreter

Interpreter Managers receive more complaints about interpreters related to their use of phones (and pagers) than they do about their ability to interpret accurately. Otherwise brilliant interpreters can be in the doghouse because of the way they managed, or failed to manage, their communication devices.…

Linda GolleyJanuary 9, 2019

General Healthcare Interpreting Program Management Translation

Bilingual Staff and Providers: How do they fit into the organization?

A language access program manager may be called upon to assist the organization in designing and managing a bilingual staff and provider program. Here we present some of the key elements to consider. First, a definition of bilingual staff and providers: We are referring to…

Linda GolleyDecember 13, 2018

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