Measures the ability of bilingual staff to communicate accurately and effectively in both English and a second language, based on established national standards.
Frontline staff
Customer service representatives
Healthcare workers
Administrative personnel
Healthcare Interpreter Assessment®
Based on national certification exam formats and HHS standards
Evaluates interpreters' ability to meet industry standards for facilitating communication between patients and providers.
In-house healthcare interpreters
Bilingual staff serving as ad hoc interpreters
Federally funded healthcare organizations (compliance with Title VI)
Language proficiency pre-assessments
Free readiness snapshot for candidates
Available in 11 languages, pre-assessments are short tests of an individual's basic level of language proficiency and suitability for language proficiency testing.