How MasterWord Uses AI

Human expertise first. AI, used responsibly, to serve you better.

Last updated: January 14, 2026

Our Promise to Clients

Choice: Your preferences come first. You can opt in and set limits any time.

Your data stays yours: We never use your content to train public AI models. Confidential materials are only processed with appropriate safeguards and according to your explicit instructions.

Security by design: We protect your data through access controls, encryption, vetted vendors, and retention policies matched to the sensitivity of your content.

Fair and ethical use: We actively work to minimize bias, prevent misleading output, and comply with all relevant laws and standards, including language access, privacy, and data protection requirements.

How We Use AI

AI can help our professionals work more efficiently and consistently, allowing some tasks to be handled independently by AI.

Examples include:

Document translation – (pre)translating content.
Captioning – converting audio content to on-screen text.
Terminology and glossary support – identifying terms from non-sensitive sources.
Formatting and layout assistance – ensuring consistency and style conformance.
Quality assurance checks – highlighting consistency or punctuation issues.
Research support – automating content enrichment.

What We Will NOT Do

We will not send confidential content to public chatbots or consumer AI platforms.
We will not use your content to train third-party models without your written consent.
We will not engage in any AI use that could mislead, discriminate, or violate privacy or intellectual property rights.

Your Choices & Controls

Opt-in or opt-out: You can choose not to use AI assistance on your projects.
Scoped use: Approve specific AI functions (e.g., captioning) while excluding others (e.g., interpreting).
Data handling preferences: We’ll follow your retention, redaction, or de-identification requirements for sensitive projects.

Data Protection & Security

We use enterprise-grade, vetted AI tools with contractual safeguards ensuring:

No training on your data.
Encryption in transit and at rest.
Strict access controls and role-based permissions.
Auditability and traceability of AI-assisted workflows.
Prompt purging of sensitive prompts and outputs in accordance with our retention policies.
Ongoing vendor due diligence, staff training, and incident response, including client notification where required.

Governance & Compliance

AI use follows documented procedures, risk assessments, and human oversight.
We align with recognized professional standards for language services and ethical AI practices.
We employ strong access controls, encryption, and vetted vendors who adhere to our AI Policy.
Our approach supports compliance with privacy, security, and language access regulations relevant to your industry and jurisdiction

Talk to Us

Have questions, preferences, or want a fully AI-free workflow?
Your MasterWord representative will ensure your project is configured to your comfort level.