Language and Communication Access Solutions for the State of Connecticut
For Masterword Client Portal
For access to the Client Portal, please submit completed form.
For Virtual Interpreting and Translation Requests
*See below for nstructions
VRI connects you to our interpreters to facilitate communication with limited-English proficient, Deaf, or Hard of Hearing individuals. No special equipment is required. Email [email protected] for login credentials.
MasterWord can accommodate requests for interpreter services using your preferred video conferencing or mobile chat platform or application, such as Zoom, MS Teams, WhatsApp, FaceTime, Google Duo, and others.
*When requesting written translation, please provide the following information:
- Your name and contact information
- The date and time you need the translation completed
- The language(s) you need the document translated into
- Submit this information in Form 4101 Request for Translation Services (Note: Form 4101 must be approved by the supervisor and Regional Director/District Director)
Send the written translation request via email to [email protected]
LANGUAGE IDENTIFICATION TOOLS
Language Map
Use MasterWord’s language map as an additional tool to help you determine what language(s) your clients may speak by country.
Language Identification Pamphlet
Looking for a particular language? Click below to download our sample list of languages available for our in-person interpreting and translation services.
Language List
Looking for a particular language? Click to download our sample list of languages available for in-person interpreting and translation services.
USEFUL RESOURCES
How to Use MyMasterWord Portal Video
“View this short video for information on using the client portal, requesting services, and reviewing current or past requests.
Phonetic Greetings/Short Phrases Guide
Use our phonetic greetings and short phrases in 20 languages to briefly communicate with your client to let them know to hold on while you get language assistance.
Plain English Strategies Guide
When communicating with your Limited English Proficient (LEP) consumers and clients whether
interacting directly or through an interpreter, improve your outcomes with these Plain English Strategies.
MasterWord Partners with the State of Connecticut through NASPO
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