MasterWord’s Cultural Competency Toolkit is an approach for cross-cultural communication applicable to the industries of health care, government, and business.

For Health Care Professionals:

The Cultural Competency Toolkit is MasterWord’s signature half-day program that satisfies HHS, CMS, and Joint Commission requirements and provides immediately usable approach for cross-cultural communication with any group. 

Included in the training are tools used to model strategies, including the MWS Patient Engagement Model, the 1-2-3 Approach to interacting with people outside of one’s culture. The model focuses on rapport building, establishing equity and relationships of trust that make communication more efficient and meaningful, leading to higher rates of patient satisfaction, compliance with treatment plans, and more efficient encounters. 

Participants learn to exercise these simple strategies across different domains of culture, including communication style (High versus low context), worldview as influenced by collectivism, personal space, importance of body language, societal norms, traditional medicine, and gender roles. While the course is rich in tools and information, it is presented using proven training techniques that leave professional participants feeling excited, informed, and prepared to engage patients and colleagues of other cultures.

For Government and Business:

Cultural Competency training for staff designed to boost job satisfaction for employees and engagement from those with whom they interact.

The Cultural Competency Toolkit is MasterWord’s signature full-day or half-day program that presents immediately usable strategies for approaching cross-cultural communication with any group. It provides the foundation needed to negotiate encounters that leave all parties feeling understood and respected.

Included in the training are tools used to model strategies, including the MWS PE Model, the 1-2-3 Approach to interacting with people outside of one’s culture. The model focuses on rapport building, establishing equity and relationships of trust that make communication more efficient and meaningful, leading to higher rates of buy-in, compliance, and support.

Following this core module, participants apply these strategies across the different domains of a specific culture, including communication style (High versus low context), worldview as influenced by collectivism, personal space, importance of body language, societal norms, traditional medicine, and gender roles. While the course is rich in tools and information, it is presented using proven training techniques that leave participants feeling excited, informed, and prepared to engage individuals of other cultures.

To learn more about how our cultural competency training can benefit your organization, email tad@masterword.com