Our library of

White Papers

Our white papers are free to download and distribute. Feel free to share our entire library or individual papers through the dedicated social media icons.

BANKING ON DIVERSITY: Marketing Banking & Financial Products to Diverse Ethnic Groups and Serving Multicultural Consumers

Consumer behavior, spending and demographic profiles are changing rapidly, and retail banks and credit unions are motivated to keep pace.

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Language Access:
Effecting change with Individual Action

Diverse stakeholder groups collaborate to provide concrete recommendations as solutions for some of the greatest challenges to the delivery of language access in healthcare.

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Increasing Cultural Competence In Health Care:
An Overview Of The Patient Engagement Model

This white paper serves to give an overview of the Patient Engagement Model, a three-stage strategy for boosting the communication effectiveness of medical professionals, making their jobs easier while simultaneously enhancing the quality of care for patients regardless of their specific cultural background.

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The Four-Factor Analysis:
Starting Point For Federal Language Access Compliance

This white paper provides organizations with a formula  to help them determine the how, when, where, and to whom of federally required language assistance. The Four-Factor Analysis, developed by the U.S. Department of Justice (USDOJ), is recognized by federal agencies as the fundamental first step in determining how to comply with Title VI’s language assistance mandates and provide LEP people with “meaningful access” to federally funded programs.

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Language Assessments And Federal Law

To ensure compliance with the legal requirement for “meaningful access” to federally subsidized services, such as health care, courts, education, and transportation, organizations must take steps to evaluate and assess the language skills of employees, contractors, and other staff who provide spoken language assistance.

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Interpreters And The Law

By the nature of what interpreters do, they often find themselves facing a myriad of challenges as interpreters provide vital language and communication connections for their charges – be they patients, customers, litigants, or clients.

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New U.S. Department Of Justice Americans With Disabilities Act Guidelines For Effective Communications With Disabled People

On January 31, 2014, the U.S. Department of Justice published new guidelines on compliance with the “Effective Communications” requirements of the Americans with Disabilities Act (ADA).

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