Houston, TX

IT Systems Administrator

The IT Systems Administrator maintains and optimizes our company's IT infrastructure, including network systems, cloud services, and communication platforms.

Job Description

We are seeking a skilled IT Systems Administrator to join our Information Technology team. This role is crucial in maintaining and optimizing our company’s IT infrastructure, including network systems, cloud services, and communication platforms.

Status: Full-time

Location: MW Office (Onsite)

General Duties

General duties include:

Manage and maintain Microsoft 365 environment, including user provisioning and data governance
Configure and administer Microsoft Endpoint Protection for enhanced security
Oversee Azure IaaS Windows Server VMs, including maintenance and backup operations
Manage network infrastructure, including switches and WiFi systems
Administer cloud-based PBX (3cx) system and SIP trunk connectivity
Monitor and respond to security alerts through Managed Detection and Response (MDR) systems
Evaluate and recommend software applications and cloud services
Maintain hosted web servers and ensure their optimal performance
Provide technical support and guidance for Windows desktop environment

Required Qualifications

Education/Experience:

Bachelor’s degree in Information Technology, Computer Information Systems OR 5+ years of Information Technology experience

Microsoft Certifications are plus
Proven experience with Microsoft 365 administration
Strong knowledge of Azure Active Directory
Experience with Microsoft Intune and Microsoft Defender
Proficiency in Windows Server, Windows Desktop, and Linux Server environments
Experience with Azure IaaS Administration
Network administration knowledge
Experience with IP telephony and SIP systems

Required Qualifications:

Strong analytical and problem-solving abilities
Excellent communication skills
Adaptability and willingness to learn
Strong teamwork orientation
Commitment to continuous technical skill development

Additional Preferred Skills:

Ability to lift up to 25 pounds occasionally
Regular use of computer and standard office equipment
Primarily seated work with occasional standing and walking

Benefits

Full-time, regular position
Professional development opportunities
Collaborative work environment
Modern technology stack
Work in a dynamic, growing organization

We provide a competitive salary along with comprehensive benefits. Our work environment is both casual and professional, fostering continuous learning and growth within the company. If you’re passionate about growth, creativity, and making a real impact, join our innovative team! We are growing and are seeking an IT Systems Administrator to join our IT Team.

Company History

MasterWord, a leading woman-owned Language Service Provider globally. For over three decades, we’ve been there alongside public organizations, NGOs, healthcare systems, and educational institutions, providing language and communication access ensuring that no language and no person is left behind.

Consistent with our mission, “Connecting People Across Language and Culture”, MasterWord combines the best in human talent and language technology and is driven by heart, excellence, and integrity, fostering continual learning and a commitment to give back to the communities we serve. We have been recognized as the Top Workplace by the Houston Chronicle in 2022 and are the 2023 Gulf South Winner of the Ernst & Young Entrepreneur of the Year.