Remote U.S.

Instructional Design Specialist

The Instructional Design Specialist will identify, implement, manage, and ensure successful execution of training and assessments for staff and clients.
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Job Description

The Instructional Design Specialist will identify, implement, manage, and ensure successful execution of training and assessments for staff and clients.

Status: Full-time


General Duties

  • Directly assists the Manager of the Training & Assessment Division and operations management team with delegated daily tasks
  • Work within budget to launch marketing campaigns through various outlets, including social media
  • Perform administrative tasks related to the organization and execution of training events and assessments for staff and clients, including collaboration with evaluators, trainers and developers, logistical support, registration and scheduling, and excellent customer service
  • Conducts initial sales calls with website leads and those responding to email or social media about training and testing opportunities
  • Ability to discuss training and testing offerings with potential internal and external prospects
  • Assist in preparing reports, spreadsheets and presentations, keeps and archives meeting minutes
  • Performs occasional after-hours support based on business needs
  • Represents MasterWord Services at conferences/exhibits and professional organization events
  • Perform other duties as assigned

Required Qualifications

  • Strong organization and prioritization skills
  • Excellent customer service skills
  • Fluency in spoken and written English language (fluency in English and a second language is a plus)
  • Excellent verbal and written communication skills
  • Effective business writing skills and critical thinking ability
  • Able to multi-task with high quality output
  • Proactive, resourceful, excellent problem solver
  • Ability to work with diverse groups, excellent interpersonal skills
  • Must have advanced skills in Microsoft Office programs, Moodle, and Articulate Storyline software
  • Excellent research skills
  • Experience with event planning websites as well as website management



  • Bachelor’s degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.


MasterWord truly appreciates and recognizes the abilities each employee brings to the organization, and we foster a work environment of mutual respect where employees are valued for their contributions. Our commitment to our employees’ success is enhanced by our competitive salary and extensive benefits package including paid time off, medical, dental, and vision benefits and future growth opportunities within the company. We offer a casual and relaxed, yet professional environment where people can learn and grow with the company.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Company History

MasterWord Services (MWS) provides translation and interpreting services to over 300 organizations, in over 250 languages, across four different continents.

MasterWord Services is a company comprised of talented language professionals and project management specialists who make quality a priority. We provide a wide array of language services, such as Technical Translations, Onsite Interpreting, Video Remote (VRI), or Over-the-Phone (OPI) Interpreting Services.

Our clients include some of the world’s leading businesses, government entities and non-profits across the globe. We deliver a broad spectrum of solutions in all languages and one of our industry’s quickest response times, within 24 hours; seven (7) days per week, 365 days a year.

We are an award-winning company and our dedication to our clients and employees make us a leader in the language services industry. Due to our rapid growth, we are seeking a Training and Assessment Specialist for our Training & Assessment Division.


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