MasterWord’s Video Remote Interpreting (VRI) services allow our clients to leverage the latest technology to connect to remote interpreters at the touch of a button. With additional access to visual cues, VRI provides an interpreting experience that is most similar to on-site in-person interpreting when it comes to the accurate delivery of the message. Additionally, it provides remote access to interpreting services to Deaf and Hard of Hearing individuals. 

MasterWord’s Video Remote Interpreting (VRI) services allow our clients to leverage the latest technology to connect to remote interpreters at the touch of a button. With additional access to visual cues, VRI provides an interpreting experience that is most similar to on-site in-person interpreting when it comes to the accurate delivery of the message. Additionally, it provides remote access to interpreting services to Deaf and Hard of Hearing individuals. 

Video Remote Interpreting Features

Top languages
available 24/7/365

Connect to a qualified, professional interpreter

Customizable dropdown
language menus

More and better ways
to services your clients

Improved client
satisfaction

Comply with laws
and regulations

Technical Requirements

Operating System

Windows 10, Apple OS X 10.8, Android 4.0, Mobile Mac OS 8.1 

Processors

Intel 2.0 GHz Quad-core, AMD 1.8 GHz Athlon 64 X2 

Memory

2 GB RAM 

Bandwidth

1 Mbps (2 Mbps recommended) 

Webcam

HD 720p 

Microphone

Quality microphone

Speakers

Quality speakers

Browser

1 Mbps (2 Mbps recommended) 

Frequently Asked Questions

Video Remote Interpreting is a service that allows our clients to connect to our interpreters to facilitate communication with limited English proficient, Deaf, or Hard of Hearing individuals. Video Relay Services provides Deaf and Hard of Hearing individuals a means to receive phone calls. During a VRS call, only the Deaf or Hard of Hearing individual will see the interpreter. Additionally, since VRS interpreters interpret any potential call received by the Deaf or Hard of Hearing individual, it is difficult for them to specialize in a single subject matter. 

With our video interpreting service, you will be provided a link to register using your email and a unique password. Then, you simply connect to mw.interpretmanager.com, enter you’re your login information and select the language you need from our menuWe offer scheduled and on-demand video calls, connecting you with the appropriate video remote interpreter within moments. 

We offer the most competitive pricing in the industry. Call us for details at (866) 716-4999 or email us at masterword@masterword.com. 

In addition to the requirements for other interpreters based on their area of specialization, including a combination or experience, specialized training, testing, and/or certification, our remote interpreters must: 

  • Demonstrate ability to manage remote communication flow void of some visual cues, such as body language or facial expressions 
  • Adequate voice clarity and volume; appropriate tone 

Our remote interpreters are also regularly evaluated on the quality of service they provide, not only in relation to their interpreting skills, but also their customer service. 

Yes, MasterWord offers video remote interpreting services for top requested languages all year long, including holidays, 24 hours a day, 7 days a week. Our team of experts partner with our clients to ensure their most required languages are available when they need them the most.  

Please visit our Resources page, for a variety of tools to help you communicate with the non-English speaker while you locate an interpreter. While the non-English speaking person is in front of you, use our Language ID brochurehave them point to the proper language, and then use our remote interpreting service to communicate with themOtherwise, call our toll-free number and press 0 for an operator to assist with the language identification.

Working with a video remote interpreter

Connection

Ensure you have a good connection to high-speed internet 

Test your webcam

Test that the angle of your webcam and adjust as necessary 

Volume & tone

Speak clearly, enunciate & use normal speaking voice 

Speed & length

Do not speak too fast or too slow and pause after each segment of meaning 

engage

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