Over-the-Phone Interpreting Services

With our over-the-phone interpreting service, you will be assigned a unique client code upon opening an account with MasterWord. Then, you simply call our telephone interpreting line, enter your client code and select the language you need from our menu or choose to connect with an operator to further assist you. We offer scheduled calls and on-demand calls, connecting you with the appropriate telephonic interpreter within moments. 

To reach our telephone interpreters, no specific equipment is required. Over-the-phone interpreting works from any modern touch-tone phone. Once your account is created, all you do is 3 simple steps: 

• Call the provided number 
• Enter your unique client ID or press 0 (zero) to connect to an operator 
• Select the language you need to be transferred to your interpreter 

How does your pricing compare to other over-the-phone interpreting service providers? 

We offer the most competitive pricing in the industry. Call us for details at (866) 716-4999 or email us at [email protected]. 

In addition to the requirements for other interpreters based on their area of specialization, including a combination or experience, specialized training, testing, and/or certification, our remote interpreters must: 

• Demonstrate ability to manage remote communication flow void of some visual cues, such as body language or facial expressions 

• Adequate voice clarity and volume; appropriate tone 

Our remote interpreters are also regularly evaluated on the quality of service they provide, not only in relation to their interpreting skills, but also their customer service. 

Yes, MasterWord offers over-the-phone interpreting services for over 200 languages all year long, including holidays, 24 hours a day, 7 days a week.

Please visit our Resources page, for a variety of tools to help you communicate with the non-English speaker while you locate an interpreter. While the non-English speaking person is in front of you, use our Language ID brochure, have them point to the proper language, and then use our remote interpreting service to communicate with them. Otherwise, call our toll-free number and press 0 for an operator to assist with the language identification.