Over-the-Phone Interpreting Services

MasterWord’s over-the-phone interpreting (OPI) services allow you to connect to professional, trained, and qualified interpreters in over 200 languages and specialties. This fast and simple to use interpreting service connects you to the language support you need 24 hours a day, 7 days a week within seconds.

MasterWord’s over-the-phone interpreting (OPI) services allow you to connect to professional, trained, and qualified interpreters in over 200 languages and specialties. This fast and simple to use interpreting service connects you to the language support you need 24 hours a day, 7 days a week within seconds.

Over-the-Phone Interpreting Features

24 hours a day, 7 days a week,
365 days a year

Connect to a qualified, professional interpreter

200+
languages

More and better ways
to services your clients

Improved client
satisfaction

Comply with laws
and regulations

Frequently Asked Questions

With our over-the-phone interpreting service, you will be assigned a unique client code upon opening an account with MasterWordThen, you simply call our telephone interpreting line, enter your client code and select the language you need from our menu or choose to connect with an operator to further assist you. We offer scheduled calls and on-demand calls, connecting you with the appropriate telephonic interpreter within moments. 

To reach our telephone interpreters, no specific equipment is required. Over-the-phone interpreting works from any modern touch-tone phone. Once your account is created, all you do is 3 simple steps: 

  • Call the provided number 
  • Enter your unique client ID or press 0 (zero) to connect to an operator 
  • Select the language you need to be transferred to your interpreter 

How does your pricing compare to other over-the-phone interpreting service providers? 

We offer the most competitive pricing in the industry. Call us for details at (866) 716-4999 or email us at masterword@masterword.com. 

In addition to the requirements for other interpreters based on their area of specialization, including a combination or experience, specialized training, testing, and/or certification, our remote interpreters must: 

  • Demonstrate ability to manage remote communication flow void of some visual cues, such as body language or facial expressions 
  • Adequate voice clarity and volume; appropriate tone 

Our remote interpreters are also regularly evaluated on the quality of service they provide, not only in relation to their interpreting skills, but also their customer service. 

Yes, MasterWord offers over-the-phone interpreting services for over 200 languages all year long, including holidays, 24 hours a day, 7 days a week.

Please visit our Resources page, for a variety of tools to help you communicate with the non-English speaker while you locate an interpreter. While the non-English speaking person is in front of you, use our Language ID brochure, have them point to the proper language, and then use our remote interpreting service to communicate with themOtherwise, call our toll-free number and press 0 for an operator to assist with the language identification.

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