Language Solutions for Healthcare

MasterWord is a top provider of healthcare language solutions.
MasterWord Health works in all languages, available 24 hours a day, 7 days a week.

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MasterWord offers comprehensive healthcare language solutions and works with our clients to develop individualized programs designed to meet their specific needs and help them meet and even exceed compliance standards for language and communication access. We work to ensure better outcomes, while reducing costs, liability risks, and barriers to quality care. We consult with our clients to identify and access existing language resources, and then supplement them with MasterWord’s professional healthcare interpreters, medical translators and training & testing programs.

MasterWord offers comprehensive healthcare language solutions and works with our clients to determine their specific needs and develop individualized programs to help them meet and even exceed compliance standards for communication access. We work to increase the quality of care and successful outcomes, while reducing costs, liability risks, and barriers to quality care. We consult with our clients to identify and access existing language resources, and then supplement them with MasterWord’s professional healthcare interpreters, medical translators and training programs.

MasterWord helps healthcare organizations provide linguistically and culturally appropriate services in compliance with:

Prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance. Failure by a recipient to provide meaningful access to individuals with limited English proficiency (LEP) can constitute national origin discrimination.

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The Americans with Disabilities Act is a civil rights law that prohibits discrimination against individuals with disabilities. The purpose of this law is to provide the same rights and opportunities through reasonable accommodations.

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Requires federal agencies to examine the services they provide, identify any need for services to those with limited English proficiency, and develop and implement a system to provide those services so LEP persons can have meaningful access to them. Also requires that federal agencies work to ensure recipients of federal financial assistance provide meaningful access to their LEP applicants and beneficiaries. Meaningful access is defined as language assistance services that result in accurate, timely, and effective communication with the LEP individual.

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Prohibits discrimination on the grounds of race, color, national origin, sex, age, or disability in certain health programs and activities. Covered entities are encouraged to develop and implement a language access plan to ensure they are prepared to take reasonable steps to provide meaningful access to each individual that may require assistance.

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Requires that federal agencies coordinate their Title VI enforcement efforts under the guidance of the Federal Coordination and Compliance Section of the Department of Justice Civil Rights Division.

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Healthcare Language Solutions Tailored to Your Needs

Healthcare Interpreting

Our healthcare interpreters are dedicated to helping healthcare providers establish a direct relationship with their Limited English Proficient (LEP) or Deaf/Hard of Hearing patients. These highly skilled interpreters are not only trained in healthcare terminology and real-life scenarios, but they also meet the requirements of The Joint Commission, CLAS, Section 1557 of the Patient Protection and Affordable Care Act standards and HIPAA.

Healthcare Translation

MasterWord Health offers HIPAA and HITECH compliant medical translation services with rigorous quality assurance and dedicated project management support. Our healthcare document translation and related services result in greater accuracy in communication with your non-English speaking patients and their families, lead to efficiency in care through lower readmissions and improved risk and liability management.

Training & Assessments

For professionals working in healthcare organizations, we aid in ensuring compliance with The Joint Commission, Culturally and Linguistically Appropriate Services (CLAS), as well as Section 1557 of the Patient Protection and Affordable Care Act standards with our training programs and assessments.

Language Access Compliance

A comprehensive Language Access Plan is key for risk managers and patient services coordinators. Let the professionals at MasterWord Health assist through facility audits, staff language proficiency assessments, interpreting services, document translation, cultural competency training and program development.

technology-interpreter-schedulers GeneralHealthcareTechnology
March 20, 2019

Technology Involved in Scheduling of Interpreters

Every aspect of arranging for patient language support requires technology. The language access program manager must be proficient in database management, in use of the EMR (electronic medical record) program, in pager and smart phone management, and in managing messaging between interpreter schedulers and external…
Case StudiesGeneralHealthcare
March 19, 2019

Surgery Black Box – Where Patients Lose Language Support

Consider the following patient language support scenarios: Surgery & Patient Language Support Case Study 1 The interpreter schedulers had worked for weeks to find an ASL (American Sign Language) interpreter for a patient who was to undergo a colon resection for cancer. The Surgery schedulers…
managing-complaints-quality ComplianceGeneralHealthcare
March 16, 2019

Uh oh! Managing complaints and quality

Language program managers must manage complaints about language support, as well as monitor performance of contracts. Let’s take a pro-active look at both of these responsibilities and offer some suggestions for presenting information to regulatory reviewers and to Risk Management. Complaints take many forms Providers…
language-support-balancing-internal-external-resources-manage-cost-effectiveness GeneralHealthcareInterpretingProgram ManagementTranslation
March 14, 2019

Balancing Internal & External Resources to Manage Cost and Effectiveness

Language program managers need to create, maintain, and modernize their programs to keep up with both regulatory and institutional needs. They need to present and defend their budgets every year, often to administrators who are unfamiliar with the landscape of language support. In this process,…