In addition to its status as a leading provider of language services across the business spectrum, MasterWord is proud to bring its trademark high level of performance to the public sector with our government language solutions.

Many government entities, including health and human services agencies, have relied on MasterWord to provide comprehensive and transparent language solutions in support of their respective missions. MasterWord meets the official federal criteria for a woman-owned business.

With experience addressing the needs of clients of every age, social status, cultural background and educational level, MasterWord is able to translate with recognition of cultural nuance and extensive command of specialized vocabulary, from colloquialisms and slang to complicated legal terminology. MasterWord has the best resources to support translation in every setting.

In addition to providing meeting (consecutive) interpretation, MasterWord Service also provides conference (simultaneous) interpretation support including all necessary equipment, on-site technical personnel, qualified professional interpreters, and  on-site project management.

MasterWord helps government agencies and government-funded organizations to ensure linguistically and culturally appropriate services in compliance with:

Statutory and Regulatory Language Access Requirements:

Specific Application to Language Access*:

 Executive Order 13166

Requires federal agencies to examine the services they provide, identify any need for services to those with limited English proficiency, and develop and implement a system to provide those services so LEP persons can have meaningful access to them. Also requires that federal agencies work to ensure recipients of federal financial assistance provide meaningful access to their LEP applicants and beneficiaries. Meaningful access is defined as language assistance services that result in accurate, timely, and effective communication with the LEP individual.

 

Title VI

Prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance. Failure by a recipient to provide meaningful access to LEP persons can constitute national origin discrimination.
 Affordable Care Act Section 1557 Covered entities must provide information about communication assistance. Entities must post taglines informing the LEP public of the availability of language services in the top 15 languages spoken by LEP individuals in the relevant state or states.
 Executive Order 12250 Requires that federal agencies coordinate their Title VI enforcement efforts under the guidance of the Federal Coordination and Compliance Section of the Department of Justice Civil Rights Division.
 The Stafford Act Requires the Administrator of FEMA to lead efforts to prevent discrimination against LEP individuals in emergency management and assistance.

(*Source: Foreign Language Services Ordering Guide prepared by Members of the Language Services Procurement Committee, August 2016. LEP.gov)

Translation & Localization

  • Legal translation
  • Medical translation
  • Financial translation
  • Case history translation
  • Treatment plan translation
  • Cultural consultation and verification
  • Multilingual desktop publishing and graphics support
  • Terminology and content management
  • Website localization

Spoken & ASL Interpreting

Training & Development

  • How to work with an interpreter
  • Language instruction
  • How to create documents for multiple languages
  • How to create documents for international markets
  • Cultural competency training
  • Language Proficiency Assessments for bilingual staff
  • Interpreter Assessments for interim interpreters

Staffing Support

  • Department outsourcing
  • Linguistic fluency assessments
  • Translation/language team recruiting and staffing
  • Administrative personnel recruiting and staffing