How do I request an interpreter?

To place a request for an interpreter, you can contact us in 1 of 3 ways:

  • By phone toll-free at 1-866-716-4999
  • By fax 281-589-1104
  • By e-mail at masterword@masterword.com 
  • Online by clicking on here

When contacting us, we will ask you for the following details:

  • language,
  • subject matter,
  • set-up of your meeting,
  • date,
  • time,
  • and location of your event.

What if I don’t know what language my client speaks?

Call us! One of our project coordinators will do their best to help you identify the possible language(s) spoken by your client.

Are MasterWord interpreters certified?

MasterWord interpreters are assessed by our qualified staff for fluency and knowledge of technical, legal, and medical terminology. Many of our interpreters are required to prepare for each assignment using reference materials provided by our clients. In addition, many of our interpreters have been certified by third-party entities such as the Texas Department of Licensing and Regulation, the American Translators Association, and national medical interpreter and sign language interpreter certifying bodies.

Will the interpreter know how to translate technical terms related to my project?

We will select and assign interpreters who have experience and/or specialized training to work in your field.

Can the interpreter translate written documents?

Interpreters are trained and evaluated for their oral interpreting skills. In addition, interpreters must have excellent speaking skills and an ability to solve complex linguistic problems effectively. Only some interpreters also work as translators.

Translators are evaluated for their written translation skills. Their strengths include research and computer skills. They are trained to produce documents that do not sound like translations yet look as close to the original as possible.

If your preference is someone skilled in both areas, please let us know. We will provide you with the most qualified professional possible.

What’s the difference between simultaneous and consecutive interpretation?

Consecutive interpretation is the process by which the interpreter renders their interpretation during natural pauses in the conversation. Consecutive interpretation works most effectively during one-on-one meetings or group discussions.

Simultaneous interpretation is used most often during more formal meetings in which one person will do the majority of the speaking (such as conferences and workshops) or when a meeting must take place with minimal interruptions (such as a legal proceeding). Call us with more information and we will help you determine the best possible solution for your meeting.

How can we be sure that our confidential information will remain so?

Our full-time staff and interpreters sign confidentiality and code of ethics agreements as a condition of employment with MasterWord Services.

What if I need to cancel the interpreter?

Please call us at 1-866-716-4999 as soon as possible in order to cancel your request.

What if I need an interpreter right away?

Please call us directly at 1-866-716-4999 as soon as possible. It may be possible to get a telephone interpreter while you wait for the on-site interpreter to arrive.