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Language and
Communication Access Solutions for DFPS

Tex DPS

REQUEST INTERPRETER SERVICES

Call Us


Call 833.686.3377

Call the dedicated phone number for assistance. Available 24/7. 

Call our trained interpreter services coordinator to assist you with your request or email us at [email protected].

Request via Client Portal


CLIENT PORTAL LOGIN

Click on the link above and follow the steps to request an in-person or virtual interpreter. Available 24/7.

Don’t have your login info? Email us at [email protected] to
request access. 

Request via webform


REQUEST AN INTERPRETER

Click on the link above and follow the steps to request an in-person or virtual interpreter. Available 24/7.

TIP: Add the link to this webform to your mobile device home screen for quick access to this form. Learn more.

AVAILABLE SERVICES:

MASTERWORD IS HONORED TO PARTNER WITH THE TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES FOR THE FOLLOWING SERVICES:


In-person Interpreting


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With an extensive network of experienced, professional, and highly qualified interpreters, MasterWord has the resources to provide inperson interpreting services in over 250+ language combinations.


Virtual Interpreting


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MasterWord can accommodate requests for interpreter services using your preferred video conferencing or mobile chat platform or application, such as Zoom, MS Teams, WhatsApp, FaceTime, Google Duo, and others.

LANGUAGE IDENTIFICATION TOOLS

Language Resource Language Map 1

Language Map


Download Access Language Map

Use MasterWord’s language map as an additional tool to help you determine what language(s) your clients may speak by country.

Language Resource Language Identification 25 1

Desktop Language Identification Poster


Download Desktop Language Identification Poster

Our desktop language identification poster lists 20+ of the most common languages. Display this poster in front desks or other public areas to easily identify the language your non-English speaker needs.

Language Resource Language Identification 70 1

Language Identification Pamphlet


Download Language Identification Pamphlet

Looking for a particular language? Click below to download our sample list of languages available for our in-person interpreting and translation services.

MasterWord Institute Trainings


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LatinAmerica


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limited english proficient HT product

Specific trainings for DFPS include the cultural consideration series on working with immigrant clients, which includes specific modules that focus on immigrant clients from Latin America and Vietnam. To support encounters that involve survivors of human trafficking, we also offer our How to work with the Limited English Proficient in Human Trafficking Encounters training course.

USEFUL RESOURCES

Working with an In-Person Interpreter

Plan ahead

Consider your language needs from the start of your planning process, qualified interpreters may not always be available on a short notice and some logistical coordination may be required. 

Reference Materials

When available, provide reference information, such as topic for discussion, meeting agenda, related documents or forms, presentation slides and notes, and key proper names. 

Pre-Session Briefing

Whenever possible, briefly share essential information before the meeting begins, especially information that may be relevant to the linguistic and/or logistical aspects of the encounter. 

Allow regular breaks

During longer sessions, let the interpreter take breaks to avoid mental fatigue. For simultaneous, ensure a team of at least two interpreters is available for each language combination. 

Language Resource Phonetic Greetings and Phrases 1

Phonetic Greetings/Short Phrases Guide


Download Phonetic Greetings/Short Phrases Guide

Use our phonetic greetings and short phrases in 20 languages to briefly communicate with your client to let them know to hold on while you get language assistance.

Language Resource Plain English Strategies 1

Plain English Strategies Guide


Download Plain English Strategies Guide

When communicating with your Limited English Proficient (LEP) consumers and clients whether
interacting directly or through an interpreter, improve your outcomes with these Plain English Strategies.

Have questions?

Call us at 833-686-DFPS (833.686.3377)

Or send an email to: [email protected]

MASTERWORD PARTNERS WITH DFPS THROUGH
OMNIAPartnersLogo BLK 250
Contract # R180507

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