Reporting to: Manager, Translation Division

Location: Houston, Texas

Position Summary:

  • Responsible for coordination, scheduling, and completion of client projects.
  • Ensures total client satisfaction on output quality and project completion schedules.
  • Participates in resolving problems across various functions and processes, meets deadline and maintains profit margin per work order.
  • Works closely with other key teams/team members such as business development, production, DTP, QC/QA, accounting, etc.

 Duties & Responsibilities:

  • Performs all work in accordance with the relevant procedure.
  • Plans each project schedule and necessary resources to meet customer deadlines.
  • Allocates and confirms project resource availability.
  • Negotiates rates with translators and other contractors/vendors to ensure project completion within budget.
  • Ensures gross margin targets are maintained on each project.
  • Tracks the project schedule status to ensure that project deadlines are met.
  • Implements Translation Memory and any other new technology.
  • Escalates potential problems with completion of project tasks to the Department Manager.
  • Responsible for QC/QA of the project.
  • Communicates with the client regarding project status and any project related issues (ex. questions from translators, etc.).
  • Filters queries from translators and distributes to the relevant individuals.
  • Reviews incoming vendor invoices and other job related expenses to assure accuracy.
  • Closes jobs in the database for accounting and archives files, while ensuring the utmost accuracy.
  • Prepares project reports for management, client, or others.
  • Assists in training new project coordinators.
  • Improves on a continuous basis, professional skills and industry knowledge.
  • Any other duties delegated by the Operations Manager and the President.
  • Some after-hours on call support.

Knowledge, Skills, and Abilities Required:

  • Fluency in spoken and written English language
  • Fluency in a second language (spoken and written)
  • Excellent communication and phone skills
  • Excellent organizational skills
  • Detail oriented
  • Proactive
  • Able to multi-task
  • Resourceful
  • Good problem solving ability
  • Excellent ability to listen
  • Excellent negotiation skills
  • Creative and resourceful
  • High proficiency in general computer applications including MS Office, Word Perfect
  • Knowledge of major graphic design and publishing applications (Illustrator, Photoshop, Page Maker, QuarkXpress, AutoCAD, etc.)
  • Good knowledge of Internet related applications, html, database driven websites, etc.
  • Working knowledge and ability to work with major Translation Memory programs
  • Must be willing to work extensive hours to meet client project requirements and provide after-hours on call support when required

 

Qualifications:

  • Higher education qualification in Business Administration or related field, and/or Linguistics or related field.
  • A minimum of 2 years of experience

ONLY LOCAL (HOUSTON, TX) CANDIDATES FLUENT IN AT LEAST TWO LANGUAGES WILL BE CONSIDERED.

PLEASE APPLY AT RESUMES@masterword.com WITH A COPY OF YOUR CURRENT RESUME. YOUR SUBJECT LINE SHOULD READ: APPLICATION FOR PC – TRANSLATION