Reporting to: Manager, Interpretation Department
Location: Houston, Texas
Works closely with the Manager and Senior Project Coordinator to staff a variety of projects including but not limited to staffing of interpretation assignments.
Assists in development and nurturing of all Client relationships.
Responsible for assisting in the upkeep of the schedule and client solutions (e.g. replace interpreter on an emergency basis due to no show, etc.).
Partners with Manager and Senior Project Coordinator to ensure projects are completed.
Assist in negotiation with interpreters and other contractors to ensure project completion within budget.
Assist in a variety of Interpretation projects (e.g. Multilanguage work orders, Language Research, Certification Research, etc.).
Duties & Responsibilities:
Analyses and staffs requests from a variety of clients, creates and updates work orders with up to the minute information about each assignment while ensuring there are no mistakes (e.g. double bookings, incorrect work orders, duplicate work orders, incorrect language, incorrect project codes, etc.)
Works closely with Interpretation Manager and Recruiting Department to ensure each assignment is properly fulfilled
Ensures vendor(s) assigned meets all internal and client requirements
Answers queries from interpreters and/or distributes to the relevant individuals when needed
Escalates potential problems with completion of project tasks in a timely manner
Informs and documents all problems or potential problems (tardiness, no shows, etc.)
Generates and sends out Daily Reports
Performs Opening and Closing Responsibilities
Performs OnCall duties on a rotating basis
Displays positive attitude and work ethic while promoting him/her-self in a professional, positive manner
Displays great teamwork characteristics
Does not make negative and/or unnecessary comments regarding clients/vendors/coworkers, etc.
Assists with special projects as needed
Assists in unforeseen job demands
Knowledge, Skills, and Abilities Required:
Fluency in spoken and written English
Fluency in spoken and written foreign language
Excellent communication and phone skills
Excellent Customer Service Skills
Ablility to multitask
Excellent organization skills
Good problem solving ability
Excellent ability to listen
Proficiency in general computer applications including MS Office
Must be willing to work extensive hours to meet job demands or client project requirements
Must be willing to adjust schedule to accommodate departmental needs while filling in for coworkers during vacations, sick or personal time off.
Able to work with minimal supervision
Minimum Education & Experience Level:
College degree preferred
2+ years of customer service or call center experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The aforementioned requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If you are interested in joining our team please send a copy of your updated resume to firstname.lastname@example.org with the corresponding Job Title in the subject line.