MasterWord covers several perspectives on the language industry and the industries we serve. We offer tips and best practices that help you make the most of the professional language services.

May 5, 2020

Leverage for excellence: Are you using your most powerful tools to make sure that language support is provided effectively throughout your organization?

The organization’s public-facing internet pages and the organizational intranet are your best tools for promoting proper language support in your institution.  As the Language Program Manager, you can guide the organization by designing the Interpreter Services intranet pages and by collaborating deeply on the patient-facing…
Case StudiesGeneralHealthcare
May 1, 2020

Can you relate? Common Clinical Situations Which Cause a Lot of Commotion and Escalate Quickly If Not Attended to Immediately

This section takes a break from presenting one problem-solving story in depth. Instead, we share the crisis management reality of the role of language program manager, with some humor. All of these situations are true stories, and there are a million more stories like them.…
April 27, 2020

Avoiding dings from Joint Commission and DNV: How can interpreters and language companies incur liability for the organization?

By far the most common cause of regulatory ding or financial penalty is the failure of the organization to secure or provide language support. These cases come to light when either the patient was harmed, or the patient complained. Many additional instances of failure to…


Our wellness tips and tools help interpreters and other language professionals recognize, prevent and cope with vicarious trauma that they may experience in their work.

BodyMindResourcesToolsWellness Connection
April 22, 2020

Hand-Washing Can Be Good For Your Soul

BodyMindResourcesToolsWellness Connection
April 22, 2020

Jonathan Sugai – Feel Better by Stretching Your Body

Winnie-Heh-wellness-quoteBodyDuring encounterFor Language ProfessionalsMindTools
April 27, 2018

Compassion Fatigue is Real for Interpreters

Compassion fatigue and vicarious trauma are real. Interpreters, please take the time to take care of yourselves. Click here to continue reading Winnie Heh's post on Compassion Fatigue.