MasterWord covers several perspectives on the language industry and the industries we serve. We offer tips and best practices that help you make the most of the professional language services.

Preventing a Tech-related InterruptionGeneralHealthcareTechnology
September 10, 2019

An Ounce of Prevention is Worth a Pound of Cure: Using Tech to Prevent Disaster, or Vice-Versa, Preventing a Tech-related Interruption to Patient Care.

Saturday morning quarterbacking is much easier than dealing with tricky situations at the time. It is well worth the time to think of the worst language support misses or mistakes you have heard of or experienced, and to design safeguards to prevent such situations from…
family-refuses-interpreter-due-to-privacy-hcqCase StudiesGeneralHealthcare
September 9, 2019

No Interpreter Wanted! The Family Refuses an Interpreter due to Strong Need for Privacy

The highest good is that the patient will have his health care goals met AND have his cultural needs met. The organization must also follow the law with respect to providing competent language support if the patient cannot communicate fully with the care team in…
Nurse Phone Calls Language Support Prevent Re-Admissions of patientsComplianceGeneralHealthcare
September 9, 2019

Helping Nurses Make Phone Calls: Language Support Helps Prevent Re-Admissions of Recently Discharged Hospital Inpatients

The Medicare Readmissions Reduction Program serves this purpose brilliantly. This program is designed as a cost-cutting measure, to interrupt the cycle of patients being admitted over and over for the same condition when that condition could and should be managed more effectively by the care…


Our wellness tips and tools help interpreters and other language professionals recognize, prevent and cope with vicarious trauma that they may experience in their work.

Winnie-Heh-wellness-quoteBodyDuring encounterFor Language ProfessionalsMindTools
April 27, 2018

Compassion Fatigue is Real for Interpreters

Compassion fatigue and vicarious trauma are real. Interpreters, please take the time to take care of yourselves. Click here to continue reading Winnie Heh's post on Compassion Fatigue.
May 3, 2017

“I can’t meditate!” If you’ve ever said or thought this, this article is for you.

One of my most valuable yoga lessons came from a beginner class, where the instructor said to all the First-Time Yogis, "When I hear people say, 'I can't do yoga,' I respond by asking, 'Can you breathe? Then you can do yoga.'" The Psychologist Belisa…
March 1, 2017

Long hours in front of a computer? Then… you should know this!

Too close to the screen, not good for the eyes.Hunched over, bad posture, back pains.Leaning forward, bad posture, leads to hunched back. Linguists spend a lot of time in front of a computer, in a car and on their phones. In addition, not all of…