MasterWord covers several perspectives on the language industry and the industries we serve. We offer tips and best practices that help you make the most of the professional language services.

Impostorism-impostor syndrome-dangerous-language-professionals For Language ProfessionalsGeneralInterpretingTranslation
April 12, 2019

Impostorism in the Language Industry

Have you ever asked yourself: Did I transmit the speaker’s tone accurately? Was it my fault that the two parties did not arrive at an agreement? Did I introduce vagueness or confusion into the message or text? Have you ever researched a term for which…
technology-interpreter-schedulers GeneralHealthcareTechnology
March 20, 2019

Technology Involved in Scheduling of Interpreters

Every aspect of arranging for patient language support requires technology. The language access program manager must be proficient in database management, in use of the EMR (electronic medical record) program, in pager and smart phone management, and in managing messaging between interpreter schedulers and external…
Case StudiesGeneralHealthcare
March 19, 2019

Surgery Black Box – Where Patients Lose Language Support

Consider the following patient language support scenarios: Surgery & Patient Language Support Case Study 1 The interpreter schedulers had worked for weeks to find an ASL (American Sign Language) interpreter for a patient who was to undergo a colon resection for cancer. The Surgery schedulers…


Our wellness tips and tools help interpreters and other language professionals recognize, prevent and cope with vicarious trauma that they may experience in their work.

Winnie-Heh-wellness-quote BodyDuring encounterFor Language ProfessionalsMindTools
April 27, 2018

Compassion Fatigue is Real for Interpreters

Compassion fatigue and vicarious trauma are real. Interpreters, please take the time to take care of yourselves. Click here to continue reading Winnie Heh's post on Compassion Fatigue.
woman-meditating-nature-lake-trees BodyTools
May 3, 2017

“I can’t meditate!” If you’ve ever said or thought this, this article is for you.

One of my most valuable yoga lessons came from a beginner class, where the instructor said to all the First-Time Yogis, "When I hear people say, 'I can't do yoga,' I respond by asking, 'Can you breathe? Then you can do yoga.'" The Psychologist Belisa…
human-translation-services-woman-sitting-desk-computer-screens-busy-messy BodyTools
March 1, 2017

Long hours in front of a computer? Then… you should know this!

Too close to the screen, not good for the eyes.Hunched over, bad posture, back pains.Leaning forward, bad posture, leads to hunched back. Linguists spend a lot of time in front of a computer, in a car and on their phones. In addition, not all of…