Language Access Managers Newsletter – 10/2019

By May 18, 2020HCQ Archive

Header for this Issue’s 4 topics: In this edition of our newsletter for Language Program Managers we will begin a series on how to partner with specific groups of colleagues within our health care organization; we will look at how to help reduce preventable re-admits of discharged inpatients; we will consider how to provide language support when the patient refuses to accept a community interpreter; and we describe pro-active measures to prevent tech failures from interrupting patient care.

We are delighted to be able to include insights from Kristin Neitzel, responsible for language access at Children’s Hospital of Wisconsin, on several of these topics.

Stronger Together—Partnering with Key Colleague Groups

Today we begin a series which highlights how the Language Program Manager can partner with colleagues in other professional roles to make language support happen. In this issue we will focus on interpreter collaboration with inpatient nurses and inpatient nurse managers.

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Helping Nurses Make Phone Calls: Language Support Helps Prevent Re-Admissions of Recently Discharged Hospital Inpatients

Healthcare administrators and staff may complain about regulatory requirements. But many regulations result in much better care for non-English-speaking patients. Language Program Managers can use these requirements as a platform to drive more attention to patients’ need for effective communication.

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No Interpreter Wanted! The Family Refuses an Interpreter due to Strong Need for Privacy

Healthcare providers must comply with many directives, some of which can contradict each other in specific cases. The patient’s privacy must be protected, so that he feels able to disclose information and discuss all treatment options openly.

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An Ounce of Prevention is Worth a Pound of Cure: Using Tech to Prevent Disaster, or Vice-Versa, Preventing a Tech-related Interruption to Patient Care

It is well worth the time to think of the worst language support misses or mistakes you have heard of or experienced, and to design safeguards to prevent such situations from happening.

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Resources and News

U.S. Department of Justice

Language Access Assessment and Planning Tool for Federally Conducted and Federally Assisted Programs.

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HHS.gov Civil Rights

Example of a Policy and Procedure for Providing Meaningful Communication with Persons with Limited English Proficiency.

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South Carolina RID

South Carolina Sign language interpreters will need to be certified if this bill passes.

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WIRED Masterminds

Conference interpreter Barry Slaughter Olsen explains what it’s really like to be a professional interpreter.

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