Graciela Zozaya promoted to Strategic Solutions Executive at MasterWord Services, Inc.

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Houston, TX. – MasterWord Services is excited to announce the promotion of Graciela Zozaya to Strategic Solutions Executive. In her new role, Graciela will identify and execute new strategic partnerships to help MasterWord expand its goals and mission.

Graciela and MasterWord have helped clients to quickly adjust to the provision of language and communication access under new operational constraints imposed by the COVID-19 pandemic. MasterWord not only continued to provide interpretation to established clients, but also extended service to new clients around the country using new digital solutions and interfaces.

“We are very excited to announce the promotion of Graciela Zozaya”, said Ludmila Golovine, President and CEO of MasterWord Services. “Having experience in the customer side of the table, Graciela has a keen understanding of client needs, and her unique approach to business relationships combined with her great experience in the language industry, has led to creating effective and innovative language and communication access solutions for our clients in the healthcare, government, and legal fields. Graciela’s commitment to Language Access is demonstrated by her years of volunteer service in several local, state, and national boards of directors of several translator and interpreter associations. She consistently strives to increase the professional standing of interpreters and translators by teaching training programs for aspiring and experienced medical and court interpreters and translators at the University of Houston..”

Ludmila Golovine

Graciela is the recipient of the 2020 Texas Star in Language Access Award by the Texas Association of Healthcare Interpreters and Translators (TAHIT).  She is a Certified Healthcare Interpreter, a Licensed Court Interpreter in Texas, and a Certified Translator. Graciela has over 30 years of experience in the language industry, including 25 years as a freelance translator, 12 years as an in-house medical interpreter for a local hospital, 6 years of experience as a freelance court interpreter, manager of the Language Access department of a large county healthcare system, and manager of the translation department of an elite advertising agency.

About MasterWord

MasterWord Services, Inc., a woman-owned business established in 1993, is ranked in the Top 20 largest language service providers in North America by the market research firm, Common Sense Advisory. A top-quality provider of industry-specific language solutions, the company works with more than 300 clients in Fortune 500 companies. These include energy and engineering, healthcare, life sciences, government, technology, insurance, finance, education, and non-profit organizations with requirements in more than 250 languages and across four continents. MasterWord’s strength lies in understanding its clients’ unique challenges and tailoring custom solutions for success. The company delivers a broad spectrum of solutions for clients operating in a highly regulated, fast-paced, deadline-driven environment, always striving to exceed our clients’ expectations.

Present technology combined with a proven level of sophistication in processes and methodologies support constant advancement in MasterWord’s mission to connect people across languages and cultures globally. MasterWord continually enhances customer experience through technology and the implementation of automated features in its client portal. Recently MasterWord introduced virtual interpreting solutions delivered through 16 popular video platforms such as Microsoft Teams, Cisco Webex and Zoom. This enables our clients to address vital needs for multilingual communication during the COVID-19 crisis.


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