Imagine that you have relatives who speak English, but you do not want them involved
Imagine that you are an established patient of Hospitality Hospital. In the past, whenever you had a question for your doctor or pharmacist or nutritionist you would call their number. You would leave a message saying please call me with an interpreter, and they would. Now the hospital has a patient portal. Patients have to have a computer, log onto the portal with a password, and then navigate through the menus in English. You have relatives who speak English, but you do not want them involved in the details of your care. You are pretty frustrated with the portal. You are making fewer appointments and getting your medications filled at an outside pharmacy instead of at the hospital where it was cheaper. It is difficult for you and for your care team to keep your med list accurate.
Then one day you log onto the portal and it greets you in your language! You look at the screen and for every menu item there is a colored, BOLD explanation in your language! You can hover over any of these lines and it reads you the words out loud in your language. You feel welcome! You push your luck. You type a message to your nurse into the message box in your language. The portal supports different language fonts. What will happen to your message? Later in the day you get a ping on your email to alert you to go to the portal. You have a reply from your nurse, in your language! Your message and your nurse’s reply were rapidly translated by a professional translator.