Does Language Support Improve Care? Looking at Care Outcomes with DATA About Language Need

Data that is available to or produced by the Language Program Manager can be a critical component in driving both better care quality and lower operating costs. Here are some ideas for connecting with two groups of healthcare organization leaders: those who are accountable for…

Linda GolleyJanuary 16, 2020

General Healthcare Technology

An Ounce of Prevention is Worth a Pound of Cure: Using Tech to Prevent Disaster, or Vice-Versa, Preventing a Tech-related Interruption to Patient Care.

Saturday morning quarterbacking is much easier than dealing with tricky situations at the time. It is well worth the time to think of the worst language support misses or mistakes you have heard of or experienced, and to design safeguards to prevent such situations from…

Linda GolleySeptember 10, 2019

managing-tech-devices-for-language-support

General Healthcare Technology

Is Technology in My Job Description? Managing the Tech Devices and Installations needed for Language Support

Did you ever wrestle with one of these questions: Is it best to own or rent equipment?What configurations of phones, tablets, or laptops fit the needs?Is it feasible to install video/phone booths for staff interpreters?What are the financial and control trade-offs between using in-house tech…

Linda GolleyJune 10, 2019

General Healthcare Technology

Technology Involved in Scheduling of Interpreters

Every aspect of arranging for patient language support requires technology. The language access program manager must be proficient in database management, in use of the EMR (electronic medical record) program, in pager and smart phone management, and in managing messaging between interpreter schedulers and external…

Linda GolleyMarch 20, 2019

dynamic-matrix-tools-modalities-support-complex-patient-care-pregnant-lep-patient-doctor-stethoscope-hospital-clinic

General Healthcare Interpreting Technology Translation

Using a Dynamic Matrix of Tools and Modalities to Support Complex Patient Care

ROUTINE patient situations can be supported by pre-established interpreting modalities which staff and providers use reflexively. For example, a clinic triages walk-in patients using double-handset OPI at the front desk, and uses video remote for both the rooming process and the physician interview. Certain written…

Linda GolleyDecember 11, 2018

General Healthcare Industry Updates Interpreting Technology

Influence the Level of Qualification of Medical Interpreters Who See Your Patients

For medical interpreters and translators, what counts as “qualified” today? Do you have staff who never had any formal interpreter training? Do you have agency interpreters whose credentials are dubious? Do you have complaints from your doctors and nurses about interpreters not understanding terminology? Standards…

Linda GolleySeptember 10, 2018

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