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HCQ Archive

HCQ Archive

Language Access Managers Newsletter – 1/2020

In this issue we explore the value of peer groups in helping language program managers fulfill their duties in the most efficient way. We explore the rising expectations for quality in healthcare interpreting and translation, across all stakeholders. We demonstrate how language-related data can improve…
MasterWord
May 18, 2020
HCQ Archive

Language Access Managers Newsletter – 10/2019

Header for this Issue’s 4 topics: In this edition of our newsletter for Language Program Managers we will begin a series on how to partner with specific groups of colleagues within our health care organization; we will look at how to help reduce preventable re-admits…
MasterWord
May 18, 2020
HCQ Archive

Language Access Managers Newsletter – 6/2019

In this issue… We use the powerful tools of clinical quality improvement to analyze whether our language access program is helping patients get better. We imagine how smooth and effortless we could make accommodation for patients by using creative ideas.  We look at the critical…
MasterWord
May 18, 2020
HCQ Archive

Language Access Managers Newsletter – 3/2019

In this edition… We consider how to balance the language support services we provide to patients between internal (staff) and external (agency) sources. We grab the thorny topic of monitoring quality of performance and quality of contracts. We try to stabilize language support when patients enter the surgical realm. And we check out some…
MasterWord
May 18, 2020
HCQ Archive

Language Access Managers Newsletter – 12/2018

We get to celebrate the value of bilingual staff and providers, while outlining their scope of work. We put the goals of patients back in the center of the care process, at the same time honoring the real intent of regulations around cultural competence. We see a process…
MasterWord
May 18, 2020
HCQ Archive

Language Access Managers Newsletter – 10/2018

Welcome to this first edition of our newsletter for language access program managers, which brings you fresh ideas that you can use in supporting patients with a full range of communication support. In this Quarter’s issue, you will find tips and tools for: influencing the…
MasterWord
May 15, 2020
HCQ Archive

Language Access Managers Newsletter – 5/2020

Build your relationship with the Registration Director to assure solid patient language data. Discover the many ways that agency and staff interpreters can incur liability for the organization. Have some laughs about the crazy situations that pop up in language access on a daily basis.…
MasterWord
May 15, 2020