4th Annual International Language Services Conference Planned

By August 1, 2015In the News

Global Language and Health Care Professionals to Address Diversity, Inclusion and Language Access Strategies in Health Care Setting at Oct. 9 Conference

(Houston, TX) – July 31, 2015 . . .Translation, interpreting and communications professionals who specialize in providing language services within a health care setting, along with industry leaders, representatives of premiere health care organizations, and community advocates are invited to attend the 4th International Language Services Conference (ILSC) Friday, October 9, 8:00 a.m. – 5:30 p.m. ILSC presenters, including Dr. Stephen Kleinberg, Dr. Christina Cordero and Terence O’Neill, will cover topical issues on diversity, inclusion, and language access strategies in Houston’s international, multicultural health care environment. Co- sponsored by Memorial Hermann-Texas Medical Center (TMC) and MasterWord Services, Inc. (MWS,) the event will be held at the Hilton Houston Post Oak, 2001 Post Oak Blvd., Houston, TX 77056.

Houston’s diverse population reflects our country’s wide spectrum of communications needs. According to the U.S. Census Bureau, nearly 61 million people in the United States speak a language other than English at home. With 80 percent of Houston’s hospitals encountering Limited English Proficient (LEP) patients, frequently there is an increasing demand in health care for effective language access services. Providing language access is of utmost importance to the success of their medical treatment and care. ILSC will focus on positioning Houston to lead the way in diversity, inclusion, and language access.

New in ILSC 2015

New in 2015 will be three different tracks, Administrators, Nursesand Interpreters. The conference appeals to a wide scope of professionals including administrators, professionals charged or involved with achieving operational excellence and regulatory compliance, risk managers and those managing language and diversity programs, nurses, caregivers and interpreters, as well as international program team members. Continuing education credits will be provided to participants. For the current approved list, please visit the website, www.masterword.com.

ILSC presentation topics and speakers include (to date):

  • Opening Remarks

Presented by: Melissa Kam, Manager, Hospital Operations, Memorial Hermann-TMC and Mila Golovine, President and CEO, MasterWord Services

  • “Houston’s Present is America’s Future: Tracking the Demographic Transformations through 34 Years of Houston Surveys”

Presented by: Dr. Stephen Klineberg, Co-Director, Rice University Kinder Institute for Urban Research

  • ” Accreditation Standards and Language Access: Improving LEP Patient Centered Communication; Lessons Learned from Joint Commission Surveys”

Presented by: Dr. Christina L. Cordero, PhD, MPH Associate Project Director, Dept. of Standards and Survey Methods, Division of Healthcare Quality Evaluation, The Joint Commission

  • “Equity and Inclusion: Reducing the Cost of Health Care Through Language Access”

Presented by: David Cardona, MD, MPH, UPAS, CMI Language Access Coordinator, Oregon Health Authority, Office of Equity and Inclusion, State of Oregon

  • ” Building a Globally Welcoming City”

Presented by: Terence O’Neill, Division Manager, Office of International Communities, Department of Neighborhoods, City of Houston

The full-day program includes lunch. The registration fee is $65. Registration is available online at https://ilsc2015.eventbrite.com

Get an insight on ILSC 2015

About Memorial Hermann

An integrated health system, Memorial Hermann is known for world-class clinical expertise, patient-centered care, leading edge technology, and innovation. The system, with its exceptional medical staff and more than 23,000 employees, serves to advance health in Southeast Texas and the Greater Houston community. Memorial Hermann’s 13 hospitals include four hospitals in the Texas Medical Center: an acute care hospital which houses the Texas Trauma Institute and a Level I trauma center of which Life Flight® air ambulance is a part, a hospital for children, a rehabilitation hospital and an orthopedic and spine hospital; eight suburban hospitals; and a second rehabilitation hospital in Katy. The system also operates three Heart & Vascular Institutes, the Mischer Neuroscience Institute, three IRONMAN Sports Medicine Institute locations, joint replacement centers, cancer centers, imaging and surgery centers, sports medicine and rehabilitation centers, outpatient laboratories, a chemical dependency treatment center, a home health agency, a retirement community and a nursing home. As an Accountable Care Organization, the system also offers employers health solutions and health benefit plans through its wholly owned Memorial Hermann Health Insurance Company.

About MasterWord Services, Inc.

MasterWord Services, Inc., founded in Houston, TX in 1993, is currently providing language access solutions in more than 250 languages representing more than 50 countries. The company serves energy, engineering, healthcare, government, insurance and social services organizations around the world, including Fortune 500 companies, and has achieved the prestigious ISO 9001:2008 certification, as designated by the Geneva, Switzerland-based International Organization for Standardization (ISO), a rare achievement in the language services industry. MasterWord is also recognized as a Top Workplace in Houston Chronicle rankings, one of the “Top 100 Women Owned Businesses” in Texas, and one of the “Top 500

Women-Owned Businesses” in the United States by DiversityBusiness.com.

MasterWord President and CEO, Golovine is recognized internationally for her innovative management processes and groundbreaking client solutions. She founded and has led MasterWord for over two decades as a professional translator, interpreter, and business leader who understands the complexities of the global marketplace and excels at introducing and developing innovative solutions based on creative thinking and strategic planning. In 2014, she was also featured as a “Most Prominent Alumni” on the Bloomberg BusinessWeek profile of the University of Houston C. T. Bauer College Of Business.