About MasterWord

MasterWord Services, Inc., founded in Houston, TX in 1993, provides language access solutions in more than 250 languages representing more than 50 countries.  The company serves energy, engineering, healthcare, government, insurance and social services organizations around the world, including Fortune 500 companies, and has been certified to the prestigious ISO 9001:2008 and ISO 13611:2014 standards, as designated by the Geneva, Switzerland-based International Organization for Standardization (ISO), a rare achievement in the language services industry. MasterWord is also recognized as a Top Workplace in Houston Chronicle rankings, one of the “Top 100 Women Owned Businesses” in Texas, and one of the “Top 500 Women-Owned Businesses” in the United States by DiversityBusiness.com.

 

MasterWord President and CEO, Ludmila Golovine is recognized internationally for her innovative management processes and groundbreaking client solutions. She founded and has led MWS for more than two decades as a professional translator, interpreter and business leader who understands the complexities of the global marketplace and excels at introducing and developing innovative solutions based on creative thinking and strategic planning. In 2014, she was featured as a “Most Prominent Alumni” on the Bloomberg BusinessWeek profile of the University of Houston C. T. Bauer College Of Business.

MasterWord’s Values & Core Competencies

Doing Business With Heart

We choose to do the right thing by our employees, our customers, our language professionals, and everyone we interact with, at all times and in all circumstances. We are a heart-centered business driven by our mission and values!

Integrity & Reliability

We believe that building a reputation takes years, and takes only seconds to lose. Our clients recommend us to others because they know that we will never bring damage to their own reputation of integrity.

Excellence in customer service

We personalize our service to meet our customers’ needs. We strive to create a unique experience with every interaction. We love what we do and our customers know it!

Quality

We hold each employee to the same high standard. Our quality is a result of high intention, sincere effort, intelligent direction, and skillful execution. We practice quality as a habit!

Innovation

We believe innovation is what propels us to excellence. We never stop looking for a new approach to solving an old problem, because when what we do is not unique, how we do it should be!

Expertise

We believe that to be experts, we have to be students first. We are perpetual learners. We don’t just know best practices in our industry; we know the worst mistakes that can be made, and how to avoid them. We believe that knowledge is meant to be shared!

MasterWord Team

Our management team is stacked with subject matter experts (SME’s) who are always at hand to assure the smooth running of projects and the complete satisfaction of our clients.

Jeff Washburn

Jeff Washburn

Director of Information Technology

Cheryl Gardner, PHR, SHRM-CP

Cheryl Gardner, PHR, SHRM-CP

Director of Human Resources & Business Services

Whitney Gissell

Whitney Gissell

Director of Language Access Solutions,
Compliance and Quality Assurance

Olga Valdez

Olga Valdez

Manager, Interpretation Division

Mirna Bonales

Mirna Bonales

Head of eCommerce & Web Strategy

Olga Daggs

Olga Daggs

Manager, Translation Division

Oksana Haby

Oksana Haby

Project Director, On-site Solutions Division

Gabriela Espinoza Siebach, CHI™

Gabriela Espinoza Siebach, CHI™

Sr. Advisor, Training and Assessments

Pauline Law

Pauline Law

Manager, Remote Interpretation Solutions

Contact us today