Language and Communication Access Solutions for DFPS
AVAILABLE SERVICES:
MASTERWORD IS HONORED TO PARTNER WITH THE TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES FOR THE FOLLOWING SERVICES:
In-person Interpreting
With an extensive network of experienced, professional, and highly qualified interpreters, MasterWord has the resources to provide inperson interpreting services in over 250+ language combinations.
Virtual Interpreting
MasterWord can accommodate requests for interpreter services using your preferred video conferencing or mobile chat platform or application, such as Zoom, MS Teams, WhatsApp, FaceTime, Google Duo, and others.
Other Services
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REQUEST INTERPRETER SERVICES
Request via webform
Click on the link below and follow the steps to request an in-person or virtual interpreter. Available 24/7.
TIP: Add the link to this webform to your mobile device home screen
for quick access to this form. Learn more.
Request via Client Portal
Click on the link below and follow the steps to request an in-person or virtual interpreter. Available 24/7.
Don’t have your login info? Email us at [email protected] to
request access.
Call Us
Call the dedicated phone number for assistance. Available 24/7.
Call our trained interpreter services coordinator to assist you with your
request. Have questions about an existing service order? Call us for
assistance.
LANGUAGE IDENTIFICATION TOOLS
Language Map
Use MasterWord’s language map as an additional tool to help you determine what language(s) your clients may speak by country.
How to Work with Interpreters Over the Phone
Our desktop language identification poster lists 20+ of the most common languages. Display this poster in front desks or other public areas to easily identify the language your non-English speaker needs.
Interpreting & Translation – Language List
Looking for a particular language? Click below to download our sample list of languages available for our in-person interpreting and translation services.
USEFUL RESOURCES
Working with an In-Person Interpreter
Plan ahead
Consider your language needs from the start of your planning process, qualified interpreters may not always be available on a short notice and some logistical coordination may be required.
Provide references
When available, provide reference information, such as topic for discussion, meeting agenda, related documents or forms, presentation slides and notes, and key proper names.
Brief the interpreter
Whenever possible, briefly share essential information before the meeting begins, especially information that may be relevant to the linguistic and/or logistical aspects of the encounter.
Allow regular breaks
During longer sessions, let the interpreter take breaks to avoid mental fatigue. For simultaneous, ensure a team of at least two interpreters is available for each language combination.
Phonetic Greetings/Short Phrases Guide
Use our phonetic greetings and short phrases in 20 languages to briefly communicate with your client to let them know to hold on while you get language assistance.
Plain English Strategies Guide
When communicating with your Limited English Proficient (LEP) consumers and clients whether
interacting directly or through an interpreter, improve your outcomes with these Plain English Strategies.
Have questions?
Call or text us at 281-589-0810
MASTERWORD PARTNERS WITH TEXAS FPS THROUGH
Contract # R180507
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