Meet

MasterWord's
Team

Our management team is always at hand to ensure we exceed your expectations. We work well together and have fun doing it!

Ludmila Golovine

President and CEO

A graduate of the first entrepreneurship class of the Wolff Center for Entrepreneurship at the Bauer College of Business at the University of Houston, Ludmila (Mila) Rusakova Golovine 20 years later runs the business that she presented in her class business plan. MasterWord Services has grown into a multi-million dollar company which has obtained the prestigious ISO 9001:2008 certification and has been recognized as a Top 100 Woman-owned business in Texas and a Top 500 Woman-owned business in the United States (DiversityBusiness.com) as well as ranked as one of the “10 Largest Language Services Providers in North America” and one of the “50 Largest Language Services Providers Worldwide” (Common Sense Advisory).

Golovine is recognized nationally and internationally for her innovative management processes and industry-leading client solutions. She has groomed MasterWord Services’ scope and capabilities for two decades as a professional translator, interpreter, and business leader. Mila understands the complexities of the global marketplace and gives her teams the tools to hone razor-sharp plans of action that generate successful results. She excels at providing her clients international business solutions based on creative thinking and strategic planning.

Originally from the former Soviet Union, Rusakova Golovine is an alumnus of the University of Houston and the Wolff Center for Entrepreneurship at the Bauer College of Business. Golovine is honored to be featured on the Bloomberg BusinessWeek profile of her alma mater as a most prominent alumni.

Ludmila Golovine

President and CEO

Cheryl Gardner

Director of Human Resources & Business Services

Cheryl Gardner is a dedicated Human Resource professional with more than 20 years of diverse Human Resource Management expertise. She is a human capital and organizational development partner who specializes in using her knowledge to reduce employer liability, increase productivity, and promote organizational growth.

Prior to joining MasterWord in January 2015, she successfully partnered with hundreds of small to medium size businesses and start-up companies to achieve growth success through organizational development practices. In addition, she has coached thousands of individuals on performance management strategies and employee relations management techniques. Along with the knowledge and experience of being an entrepreneur herself, Cheryl brings a broad base of industry experience which gives her exceptional business acumen.

Cheryl graduated cum laude from Sam Houston State University and was a member of the Golden Key Honor Society, Alpha Phi Sigma, and Lambda Alpha Epsilon. While obtaining her undergraduate degree, she was on the Dean’s List, President’s List and won a Scholastic Achievement Award from SHSU. In January 2015, she obtained her SHRM-CP certification from Society for Human Resource Management. She holds a PHR certification from HRCI, is a DDI Certified Facilitator through Development Dimensions International, a Demartini Values Facilitator through the Demartini Institute, and has obtained a mediation certificate. Cheryl attended Rice University and completed a professional development program in Human Resource Management. She was honored to speak at Rice University, July 2014, and at the SCD Administrative Conference, September 2013.

In addition to her professional pursuits, Cheryl is actively involved with numerous community involvement initiatives, including currently holding the position of Event Lead for the American Cancer Society, Relay for Life, Pearland TX.

Cheryl Gardner, PHR, SHRM-CP

Director of Human Resources & Business Services

Chrystal McFarlen

Controller

Chrystal McFarlen joined Masterword Services in 2017 as the Accounting Manager. Before joining the organization she worked in the healthcare industry for 13 years first in public accounting and then for a hospital pharmacy management company where she streamlined processes and advised upper management on key initiatives. Her extensive knowledge of accounting, finance and the healthcare industry will help strengthen the foundation already established here at Masterword.

Chrystal graduated Magna Cum Laude from Texas A&M University with a BBA in Accounting and a MS in Finance. There she was on the Dean’s List, a member of Beta Alpha Psi and National Society of Collegiate Scholars. She then went on to obtain her Certified Public Accounting license in 2008 and is a member of the Texas Society of Certified Public Accountants.

Chrystal McFarlen

Controller

Olga Daggs

Translation & Localization, Manager

Olga Daggs is the Manager of MasterWord’s Translation Division. She leads our on-site team of Project Coordinators, Desktop Publishers (DTP) and Translation Memory (TM) Specialists. Under Olga’s expertise, our team manages complex, multilingual projects, conforms to client budgets, adheres to delivery deadlines, manages style guides and glossaries and supports all the other critical processes for successful translation projects. Olga manages groups of linguists ranging from 5-100 freelancers for any given project while consulting and strategizing with clients on a daily basis, tailoring projects to individual client specifications, timelines and budgets.

Olga is an accomplished interpreter/translator. Prior to joining MasterWord in 2006, Olga worked as a freelance interpreter/translator for multiple clients based in Russia. Olga has traveled extensively and lived in the UK and China. Olga graduated from Tula State University (Russia) with a Bachelor’s Degree in Linguistics.

In addition, Olga successfully completed the Localization Certificate Program at the University of California and regularly attends industry seminars gaining hands-on experience with the most innovative translation and localization tools. Olga is fluent in both English and Russian.

Olga Daggs

Manager, Translation & Localization Services

Olga Ramirez

Interpreting, Manager

Olga Valdez is the Manager of MasterWord’s Interpretation Division. Working with MasterWord since 2007, Olga’s strong project management and customer service skills coupled with her unique background in both international recruitment and project management have led to her innovative approach to client solutions. She has rotated through every position in the interpretation department and is the manager of the largest department in the company where she manages a team of project coordinators as well as hundreds of independent contractors across the world. Olga is a vital liaison between our linguists and clients and strives to constantly meet or exceed their expectations.

Proficient in the Microsoft suite of products as well as our MWS proprietary database management systems, Olga has successfully handled RFP and contract negotiations between MasterWord and diverse clients, such as State Department of Family and Protective Services, county public health entities, several Independent School Districts and many more.

Olga Ramirez

Manager, Interpretation Services

Oksana Haby, PMP

On-site Solutions, Project Director

Oksana Haby is the Project Director, On-site Solutions Division. Prior to joining MasterWord in 2005, she worked as a Translator for Tengizchevroil in Tengiz, Kazakhstan. She has diverse expertise with the language services industry due to her experience as a freelance interpreter/translator for international clients. Oksana is responsible for setting up operations for multilingual projects on-site at our clients’ offices where she manages groups of translators, editors, proofreaders and DTP specialists. The on-site team manager’s responsibilities also include day-to-day operations such as personnel management, budget considerations and contractual matters, in order to streamline and align the goals of the client regardless of scope of project or complexity.

Oksana graduated from Pyatigorsk State Linguistic University (South Russia) with a Master’s Degree in Linguistics and Education. She has a working knowledge of French and is fluent in both English and Russian.

Oksana Haby, PMP

Project Director, On-site Solutions

Mirna Bonales

Remote Interpreting, Manager

Mirna Bonales is the Head of eCommerce and Web Strategy at MasterWord Services. After successfully launching MasterWord’s Remote Interpretation product line VispiTM featuring Video Remote Interpretation, Over the Phone Interpretation, as well as the telemedicine integration with Henry Schein’s Medpod products and initiating our remote interpreting call center solution for clients, Mirna has taken on a new challenge at MWS.

This new challenge entails bringing MasterWord’s online presence to the top in the language access playing field. By leveraging her previous online experience while in Silicon Valley, she is tasked with the web strategy and growth of our eCommerce ventures. She has excellent technology savvy coupled with perceptive client relationship management experience. With her marketing skills, project development, and data research experience, she is not only inventive but also effective. Mirna produces great results while providing MasterWord’s clients the tools to benchmark their enhanced offerings and measure increased client satisfaction.

An International Business graduate of San Diego State University (California), Bonales was on the Dean’s List and graduated cum laude. She is actively involved in several professional networking organizations in order to stay on top of the latest trends in our industry and the online world.

Mirna Bonales

Manager, Remote Interpreting Services (OPI, VRI)

Marina Dobatkina

MWS Branch Office in Russia and CIS, Director

Marina Dobatkina

Director, MWS Branch Office in Russia and CIS

Gabriela Siebach

Training and Assessments, Sr. Advisor

Gabriela Siebach is a Sr. Advisor for MasterWord’s Training and Assessments Team. Gabriela supports the Team which is tasked with the training and assessment of MasterWord’s thousands of vendors, whether they are interpreters, translators, language instructors, or other specialists. The Training and Assessments Team is also responsible for the development and implementation of client specific solutions to language access. Gabriela has a background in translation, interpreting, and language program management, which makes her uniquely suited to provide support in ensuring that MasterWord’s language experts are qualified to meet each client’s needs, as well as to provide continuing education and training for interpreters and translators.
Active in the translator and interpreter community, Gabriela is a Certified Healthcare Interpreter (CHITM), has accumulated more than 10 years of professional experience in linguistics, and has spearheaded the development of multiple training, mentorship, and assessment programs and is currently pursuing her graduate degree at the world renown Middlebury Institute of International Studies at Monterey.

Gabriela Espinoza Siebach, CHI™

Sr. Advisor, Training and Assessments

M. Cody Francisco, CDI

Language Access Solutions, Sr. Advisor

M. Cody Francisco, CDI

Senior Advisor, Language Access Solutions

Ahmed Abdulmajeed

Language Access Solutions, Advisor

Ahmed Abdulmajeed

Advisor, Language Access Solutions

Lauren Peralta

Language Access Solutions, Advisor

Lauren Peralta

Advisor, Language Access Solutions

Jessica Sanchez

Language Access Solutions, Advisor

Jessica Sanchez

Advisor, Language Access Solutions

Laura Coones

Language Access Solutions, Advisor

Laura is an experienced Language Access Solutions Advisor, skilled in exceeding service goals and customer expectations by exploring options and maintaining high standards of language access guidance and service. She is highly-trained in customer service and language access compliance; with an in-depth understanding of user requirements gathering and market trends.

Laura is an Advisor with extensive experience working with all organization levels, creating, promoting and delivering language access solutions designed to support the specific needs of each of her clients, across numerous industries.

Prior to her current role at MasterWord Services, Inc. Laura served at several organizations developing and designing successful projects in quality assurance, customer service, management and logistics.

As an interpreter, herself, she is passionate about Connecting People Across Language and Culture

Laura Coones

Advisor, Language Access Solutions