Houston, TX

Talent Management Specialist

The Talent Management Specialist maintains language professional compliance and adherence to policies by performing the following duties.
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Job Description

The Talent Management Specialist maintains language professional compliance and adherence to policies by performing the following duties.

Status: Full-time
Location: On-site, Houston, TX

General Duties

Responsible for ensuring LP compliance with all applicable documentation requirements set forth by MasterWord, its clients for whom LP may provide services and regulatory entities.
Functions as the point of contact for Language Professionals and the liaison between MasterWord and the Language Professionals (LP).
Confers with Director of Compliance & Quality Management to identify LP needs, concerns recognition and disciplinary actions.
Screens and refers LPs for assessments or additional training if needed to ensure they meet the requirements.
Holds frequent meetings with LPs to seek their input and keep them abreast of what is new at MasterWord concerning their services.
Coaches Language Professionals as needed on disciplinary or ethical issues as they arise.
Performs regular LP group coaching regarding interpreting technique, ethics and standards of practice.
Maintains Language Professionals’ compliance records.
Maintains and manages LP Requirements and Requirements Templates in the ERP.
Sends certificates of appreciation on a regular basis to Language Professionals for outstanding performance at their assignments.
On occasion may be requested to attend assignment locations to observe the Language Professionals’ adherence to MasterWord’s and industry Standards of Practice and ethical guidelines.
Analyses and finds new ways to keep Language Professionals engaged with MasterWord.
Other duties as may be assigned by management.

Required Qualifications

Bachelor’s degree (B. A.) from a four-year college or university; or
Three to five years related experience and/or training; or Equivalent combination of education and experience.
Excellent verbal and written communication skills, including phone customer service and etiquette
Excellent organizational skills
Being detail oriented
Being proactive
Ability to work independently and work on several concurrent projects/tasks
Good problem-solving ability
Excellent ability to listen
Excellent negotiation skills
Creativity and resourcefulness
Must be willing to work occasional extensive hours to meet project requirements and provide after-hours on call support on a scheduled rotating basis



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