Vendor Zone

MasterWord Services, Inc. employs carefully screened professional translators and interpreters who are independently certified by organizations such as the federal courts, American Translators Association, and the Texas Department of Licensing and Regulation. Specifically, MasterWord recruits bilingual and multilingual individuals seeking a rewarding career in the language industry. Our in-house evaluators test and screen each potential interpreter to assess their language fluency, cultural and ethical understanding, and professional demeanor. Additionally, new language professionals have an opportunity to participate in our Professional Development Program, designed to provide them with tools for improving their skills and more effectively addressing our clients’ needs. This program also exposes them to various codes of ethics and standards of practice, which are required for working in a multitude of settings. In addition, MasterWord Services, in an effort to continually build the knowledge base of its language support service providers, hosts several industry development seminars.

MasterWord Services, Inc. currently has:

Accredited evaluators

An established evaluation process that incorporates language proficiency, skills, and a detailed error analysis.

Once a candidate successfully completes the screening process, confidentiality and code of ethics agreements must be signed as a condition of employment.

Our commitment to staff excellence is a continuous process—we actively recruit and train only the best talent from around the world.  All language professionals are treated equally and with the utmost respect.  We respond to all applicants immediately.

Employment and Orientation Process

As a condition of employment, all MasterWord Services’ interpreters must sign and/or complete the following items:

Confidentiality agreement

Professional code of ethics

Identification badge and identification badge receipt acknowledgement

Interpreter orientation

MasterWord interpreter assessment

To uphold our commitment of service excellence, MasterWord Services, Inc. strictly adheres to its quality control procedures.

Upon successful completion of the interpreter testing and screening process, the new interpreter is enrolled in a MasterWord Services’ Interpreter Orientation Program. This orientation program is held as often as deemed necessary.  During the orientation, the interpreter is required to complete any outstanding paperwork and is given an overview of MasterWord’s interpretation processes and resources. The MasterWord interpretation processes include a discussion regarding MasterWord’s philosophy on the role of the interpreter within the different industry settings that we support, the less invasive role of the interpreter for our medical clients, and the need for establishing a good rapport with our oil and gas clients.  MasterWord interpretation processes also include the specific procedures required by our clients in the performance of services.  An example of such a procedure is the process of checking in with the court coordinator before a court interpreting session.

Other MasterWord Interpretation resources include our semi-annual, professional development seminars, MasterWord’s Yahoo News Group for Interpreters, and online resources and tools.  In addition, all MasterWord interpreters are made aware of our affiliations with industry bodies and are encouraged to actively participate and enroll in local or regional professional organizations. Finally, MasterWord’s professional interpreter responsibilities, code of ethics, and confidentiality agreements are reviewed in detail and signed. Interpreters are also made aware of all proper administrative processes necessary to make invoice receipt and payment as efficient as possible.

MasterWord Services, Inc. continually works to retain talented language professionals by investing in their professional development. MasterWord achieves this goal by continually attending national and international industry events and, later relaying any knowledge gained at its bi-annual Professional Development Seminar. MasterWord Professional Development Seminars are free of charge.

All language professionals are treated with the utmost respect and are responded to immediately. MasterWord understands that the foundation of any business rests upon the shoulders of its suppliers.

Masterword Service, Inc. also believes in rewarding language professionals for a job well done. MasterWord promotes development through resource giveaways such as hard-to-obtain reference books and materials. Additionally, MasterWord regularly sponsors the certification and/or licensing of individuals demonstrating a strong desire to improve and continue to develop as language professionals.