Industry Focus - Government

MasterWord Services, Inc.™ is a leading provider of industry-specific language solutions. Many Government entities have relied on MasterWord to provide transparent, comprehensive, language solutions in support of their respective missions. MasterWord Services, Inc. is certified as a Historically Underutilized Business (HUB) by the Texas Building and Procurement Commission. MasterWord is also defined as a small, woman-owned business by the Federal Government.

MasterWord Services, Inc.™ has the ability to provide technical language support in a variety of languages and has one of the industry’s leading response times while maintaining the strictest of confidentiality. MasterWord Services has provided a language services in support of the Anti-Terrorism assistance program. MasterWord understands the need to provide quality work, under the strictest of deadlines, while maintaining process integrity.

The provision of statewide human services requires access to local resources across a variety of languages. MasterWord Services, Inc.™ understands the complex needs of human service providers. MasterWord’s 24-hour availability allows case workers to schedule requests at their convenience. MasterWord’s online Language Services Management System allows our clients to get the centralized reporting they need in order to manage their business. In addition, the translation of register-appropriate documents ensures clear communication between all parties.

MasterWord Services, Inc.™ understands the need to efficiently respond to all requests in a timely manner and is available 24 hours a day, 7 days a week. MasterWord Services, Inc.™ can provide court licensed interpreters, independently qualified interpreters, and qualified technical personnel for languages in which there are no license holders or when terminology is specific to a particular industry.

Furthermore, MasterWord Services’ Language Services Management System (LSMS), allows for online order generation, real-time customizable online reporting, and drill-down functionality allowing users to easily manage requests, finances, and work order status. It is not uncommon for a large metropolitan school district to have well over 100 languages spoken in the homes of their students. Therefore, effective communication with parents, who speak little or no English, is vital to the success of their children and for representing the district. MasterWord partners with multiple educational entities to help them effectively communicate and assist parents through a variety of different media. For instance, parent conferences that requiring simultaneous interpretation, parent interventions that requiring consecutive interpretation, and of course, the translation of multiple parental outreach and communication documents, all play a role in the success of the modern US educational system.

Communicating seamlessly across languages is vital to reaching target demographics. The timely release of election-related materials is vital to the success of any campaign. Whether in support of or against any particular issue or candidate, the dissemination of information, in the primary languages of potential voters and participants, is vital to ensuring successful communication. MasterWord Services, Inc.™ understands the need to provide translated materials in a timely manner while maintaining the integrity and tone of the original source documents. Translating materials in a register, appropriate to the target audience and consistent with the original, ensures transparent communication.

Interpretation support that properly relays the source message while maintaining the tone and register of the speaker are an inherent part of communicating in multiple languages to differing groups. Whether in an informal public setting, or to provide the public with relevant information, interpretation support that meets the needs of all parties involved is paramount to successful communication. In addition to providing meeting (consecutive) interpretation, MasterWord Services, Inc.™ also provides conference (simultaneous) interpreting support. MasterWord Services can provide turn-key conference interpreting support, including all necessary equipment, on-site technical personnel, qualified professional interpreters, and an on-site project management.

Typical services have included:

Localization and Translation

Terminology and Content Management

Legal Translation

Financial translation

Case history translation

Treatment plan translation

Medical translation

Cultural consultation and verification

Multilingual Desktop Publishing and Graphics Support

Website localization

Marketing Solutions

Messages consultation and linguistic validation

Interpretation Support

Simultaneous interpretation and conference support

Consecutive interpretation and meeting support

Technical interpreting

Staffing support

Department outsourcing

Linguistic fluency assessments

Translation/language team recruiting and staffing

Administrative personnel recruiting and staffing

Training

How to work with an interpreter

Creating documents for international markets

Language instruction

Creating documents for multiple languages

Creating documents for international markets